Industries Served
EducationHealthcareRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCisco
Certifications
Microsoft Certified PartnerCisco Certified PartnerCompTIA Security+
Overview
Cal Poly ITS Service Desk provides comprehensive IT support services to local businesses in San Luis Obispo, California. They specialize in managed IT solutions, ensuring that organizations can focus on their core operations while relying on expert assistance for their technology needs. With a commitment to enhancing productivity and security, they serve a diverse clientele, including educational institutions and small to medium-sized enterprises.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently highlight the responsiveness and reliability of Cal Poly ITS Service Desk. Reviews often mention effective communication and a strong emphasis on security, making them a trusted partner for IT needs.
Service Coverage Area
Cal Poly ITS Service Desk serves the San Luis Obispo area, including nearby cities such as Paso Robles, Atascadero, and Morro Bay. Major freeways include US-101 and CA-1, with recognizable landmarks like Cal Poly University and the San Luis Obispo County Courthouse.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services based on client needs.
FAQ
What services does Cal Poly ITS Service Desk provide in San Luis Obispo, California, and which industries do you specialize in locally?▶
Cal Poly ITS Service Desk offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in supporting industries such as education, healthcare, and retail.
How fast is Cal Poly ITS Service Desk average response time for tickets in San Luis Obispo, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. After-hours support may be available depending on the service agreement.
Does Cal Poly ITS Service Desk handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Cal Poly ITS Service Desk provides cybersecurity services and can assist with compliance requirements for HIPAA and PCI standards.
What does onboarding with Cal Poly ITS Service Desk look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of services. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Cal Poly ITS Service Desk support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Cal Poly ITS Service Desk supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client needs.
How does pricing work with Cal Poly ITS Service Desk and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers based on client requirements.
Customer Reviews