Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Miles IT is a managed service provider based in San Jose, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and customer satisfaction, Miles IT serves various industries, providing tailored support to meet specific business needs.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently praise Miles IT for their responsiveness and reliability in managing IT services. Communication is highlighted as a strong point, with many noting the team's dedication to security and proactive support.
Service Coverage Area
Miles IT serves the San Jose area and nearby cities such as Santa Clara, Campbell, and Milpitas. Major freeways include Interstate 280 and Highway 101, with landmarks like the Winchester Mystery House and Santana Row.
Pricing Model
Miles IT employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to predict their IT costs effectively.
FAQ
What services does Miles IT provide in San Jose, California, and which industries do you specialize in locally?▶
Miles IT provides a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Miles IT average response time for tickets in San Jose, California, and do you offer after-hours support?▶
Miles IT typically responds to tickets within a few hours during business hours and offers after-hours support to ensure continuous service.
Does Miles IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Miles IT is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI standards.
What does onboarding with Miles IT look like for a new client, and how long does it take?▶
Onboarding with Miles IT involves an initial assessment, setup of services, and training for staff. The process usually takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does Miles IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Miles IT supports a variety of tools including Microsoft 365, Google Workspace, and offers solutions for backups and disaster recovery to ensure data integrity.
How does pricing work with Miles IT and is it per user, per device, or a flat monthly plan?▶
Miles IT uses a flat monthly pricing model with tiered options based on the services provided, allowing flexibility for businesses in budgeting their IT expenses.
Customer Reviews