Industries Served
HealthcareFinanceRetailManufacturingEducation
Managed Service Provider
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco Certified PartnerCompTIA Security+
Overview
Generation IX is a managed service provider based in San Jose, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that their clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and customer satisfaction, Generation IX serves various industries, providing tailored support that enhances operational efficiency and security.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight Generation IX's responsiveness and reliability in managing IT services. The company is praised for its effective communication and robust security measures, ensuring peace of mind for businesses.
Service Coverage Area
Generation IX serves the San Jose area, including nearby cities such as Santa Clara, Milpitas, and Campbell. The company is conveniently located near major freeways such as Highway 101 and I-280, close to landmarks like the San Jose Convention Center.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels based on client needs.
FAQ
What services does Generation IX | San Jose Managed IT Services Company provide in San Jose, California, and which industries do you specialize in locally?▶
Generation IX provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, retail, and education.
How fast is Generation IX | San Jose Managed IT Services Company average response time for tickets in San Jose, California, and do you offer after-hours support?▶
Generation IX typically has a rapid response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does Generation IX | San Jose Managed IT Services Company handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Generation IX is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Generation IX | San Jose Managed IT Services Company look like for a new client, and how long does it take?▶
Onboarding with Generation IX involves an initial assessment of IT needs, followed by a tailored implementation plan. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Generation IX | San Jose Managed IT Services Company support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Generation IX supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and accessibility.
How does pricing work with Generation IX | San Jose Managed IT Services Company and is it per user, per device, or a flat monthly plan?▶
Pricing at Generation IX is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the services required.
Customer Reviews