Industries Served
HealthcareFinanceRetailEducationManufacturing
Managed Service Provider
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Xceptional – Managed IT & Cloud Services San Diego provides comprehensive IT solutions tailored for small to medium-sized businesses in the San Diego area. They specialize in managed services, cybersecurity, and cloud solutions, ensuring that local businesses can operate efficiently and securely. With a focus on reliability and customer support, Xceptional aims to enhance productivity and protect client data through innovative technology solutions.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity services
- Data backups
Review Summary
Clients frequently highlight Xceptional's responsiveness and reliability in managing their IT needs. The team is noted for effective communication and a strong focus on security, which builds trust among customers.
Service Coverage Area
Xceptional serves the San Diego area, including nearby cities such as La Jolla, Chula Vista, and Carlsbad. Major freeways include Interstate 5 and Interstate 15, with landmarks like Balboa Park and the San Diego Zoo.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does Xceptional – Managed IT & Cloud Services San Diego provide in San Diego, California, and which industries do you specialize in locally?▶
Xceptional offers managed IT services, cybersecurity, cloud solutions, and help desk support. They specialize in serving industries such as healthcare, finance, retail, and education.
How fast is Xceptional – Managed IT & Cloud Services San Diego average response time for tickets in San Diego, California, and do you offer after-hours support?▶
Xceptional typically responds to support tickets within a few hours during business hours. They also provide after-hours support to ensure continuous service.
Does Xceptional – Managed IT & Cloud Services San Diego handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Xceptional is equipped to manage cybersecurity and compliance needs for HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Xceptional – Managed IT & Cloud Services San Diego look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment, setup of services, and training for staff. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does Xceptional – Managed IT & Cloud Services San Diego support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Xceptional supports a variety of tools including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Xceptional – Managed IT & Cloud Services San Diego and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per user or per device model, with options for flat monthly plans that can include different service tiers based on client needs.
Customer Reviews
1. they almost never answer the phone 2. they email you a ticket that someone will respond and no one ever responds 3. after getting someone on the phone they said they would forward the message to the team. No one ever emailed me a single thing. 4. Someone finally called and because I was on a call I couldn't take it. They didn't leave a voicemail, didn't follow up with an email, literally nothing. 5. I have left multiple messages and not a single person emails or calls. 6. Today October 4 2022 I called again and now got a nice girl named Natalie on the phone. She told me to email sales which I did. From there, Elizabeth McKewon, attorney and air traffic controller of all leads and opportunities, accidentally copied me on an email to Natalie saying, " Please Ignore. DC has already communicated with this person". I don't know who DC is and I can promise you this women is either unorganized or terribly unethical to not take the professional curtesy to let me know either way what the verdict is. All I wanted to do is conduct some business. 7. Today, October 4th 2022 during regular business hours, at 1:33 CST I left a message for Elzabeth McKewon to contact me regarding my interest in using their company to be my go to techs and that I would like to know if they are too busy for me or if they are not interested in my business or whatever the story might be, for her to let me know so I can move forward looking for the right tech solutions for my company. I think it would take an act of God to get her or anyone at this company to respond to me. I can defend any comments I made in this review. I have the phone logs to prove my attempts to get any response from anyone. I have times and dates recorded of all of my attempts to do business with this company including conversations that I took notes on. This company is a disgrace and you will be hurting your company if you chose to partner with this arrogant understaffed disorganized failure of a tech company. DO NOT DO BUSINESS WITH THIS COMPANY – TERRIBLE EXPERIENCE AND A TOTAL WASTE OF ANYONES TIME.
Jeremy and his team truly embody what it is to be the best in the industry when it comes to all things websites. They have supported and been on top of everything from the very beginning and would recommend his services to any business owner!
They do excellent work. I've had many opportunities to work with the staff at Xceptional.