Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDell
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Staples is a managed service provider located in San Diego, California, offering a range of IT services to local businesses. They specialize in providing reliable technology solutions that enhance operational efficiency and security. With a focus on customer satisfaction, Staples serves various industries, ensuring that businesses can rely on their expertise for all IT needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Customers frequently highlight Staples' responsiveness and reliability in their reviews. Many appreciate the effective communication and strong security measures provided. Overall, clients feel secure knowing their IT needs are in capable hands.
Service Coverage Area
Staples serves the San Diego area, including nearby cities such as Poway, Rancho Bernardo, and Escondido. Major freeways include I-15 and I-5, with local landmarks like the Rancho Bernardo Inn and Lake Hodges.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services.
FAQ
What services does Staples provide in San Diego, California, and which industries do you specialize in locally?▶
Staples provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is Staples average response time for tickets in San Diego, California, and do you offer after-hours support?▶
Staples typically has a fast response time for support tickets, often resolving issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Staples handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Staples is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with Staples look like for a new client, and how long does it take?▶
Onboarding with Staples involves an initial assessment of IT needs, followed by the implementation of services. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Staples support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Staples supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to meet diverse client needs.
How does pricing work with Staples and is it per user, per device, or a flat monthly plan?▶
Staples offers flexible pricing models that can be based on a per user or per device structure, as well as flat monthly plans that may include different service tiers.
Customer Reviews
Staples is the best place for all school supplies. The store is so clean and well organized and if you need any help an associate is readily available. I was able to complete my grandkids back to school supplies in one trip. I used a coupon for 30% off my purchase and I got such a good deal off Staples already low prices. I highly recommend shopping at Staples for laptops too.
Very impressed with Staples' customer service, after just leaving Best Buy. Staples surpassed my expectations, and I ended up purchasing what I had planned to get at Best Buy. Great Service.
Great customer service. Went to Best Buy prior to my visit to Staples. Like night and day. Their customer service was the greeter was too busy on his cell phone to address our needs. And the customer service was horrible. I walked out and went to Staples. Immediately a store sales clerk approached me and asked if I needed assistance. Then helped me get the item I was looking for plus helped me save a bunch with my purchase. I’ll never go back to Best Buy and I will return to Staples for future purchases. Thank you for your excellent customer service
Greeted upon arrival. Asked if needed assistance finding an item. Was then pointed to opposite wall in the store. Not overly impressed with copy paper prices. Checker was outstanding and directed me to download app to look for a coupon. Advised on how to change categories for rewards. Very helpful and main reason for 5 star review. Rest of staff friendly and helpful, but checker came to register and I had virtually no waiting in line plus extremely helpful. Will shop this store again.
Subject: Concern About Unprofessional Experience at Rancho Carmel Location Dear Staples, Customer Service, I’m writing to express my disappointment with the experience I had at your Rancho Carmel location on [ April 21st] around 8:05 PM. When I arrived at the store, I politely said “excuse me†to two employees to get assistance. The manager, Ashley, responded by yelling, “Somebody will be with you in 5 minutes,†in a tone that was unnecessarily rude and aggressive. Her attitude made me feel uncomfortable and unwelcome. I’ve been coming to this location regularly and have never encountered such unprofessional behavior before. I understand she may have assumed I was only there to return an Amazon package, but I had a question about a set of pens for an important project. Unfortunately, due to her combative tone, I felt too intimidated to even ask. I value your store and hope this matter can be addressed so that future visits feel more respectful and supportive. Thank you for your time and understanding. Sincerely, Tamara