Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
SpotLink is a managed service provider located in San Diego, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, SpotLink aims to empower organizations by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend SpotLink for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
SpotLink serves the San Diego area, including nearby cities such as La Jolla, Chula Vista, and El Cajon. Major freeways include I-5 and I-15, with recognizable landmarks like Mission Bay and Balboa Park.
Pricing Model
SpotLink typically employs a flat monthly pricing model with tiered options based on the services provided. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does SpotLink provide in San Diego, California, and which industries do you specialize in locally?▶
SpotLink provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is SpotLink average response time for tickets in San Diego, California, and do you offer after-hours support?▶
SpotLink typically has a fast average response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does SpotLink handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, SpotLink is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and meets regulatory standards.
What does onboarding with SpotLink look like for a new client, and how long does it take?▶
Onboarding with SpotLink involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does SpotLink support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
SpotLink supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with SpotLink and is it per user, per device, or a flat monthly plan?▶
SpotLink generally uses a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that fits their needs.
Customer Reviews
SpotLink has been a trusted partner for all of our firm’s IT needs. Their team is knowledgeable, responsive, and a pleasure to work with. As someone who has worked closely with IT departments and external vendors previously at large organizations, I truly appreciate the value of having a dedicated team with local staff who are not only experts, but also genuinely helpful. If your organization is looking for reliable IT management or cloud services, I highly recommend giving SpotLink a callâ€â€you’ll be in excellent hands.
I have been a client of Spotlink for around three years or probably more (God! time flies!). Very responsive team. Knowledgeable. Services fairly priced. I already recommended it to a colleague that also contracted their services. So far, so good.
Excellent group of techs! They've been this CPA firm's go to IT company for 10 years. Saw us successfully & safely through a firm wide email hack…while I went to Maui! Love this 24 hour company & the people in it
We have been working with Spotlink for over 10 years and find the service reliable and proactive in managing our IT requirements.
Great company. Great service.