Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Pacific IT Solutions is a managed service provider based in San Diego, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, Pacific IT Solutions aims to empower businesses by leveraging technology effectively.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight the responsiveness and reliability of Pacific IT Solutions. Their communication is noted as clear and effective, contributing to a strong sense of security in their services.
Service Coverage Area
Pacific IT Solutions serves the San Diego area, including nearby cities such as Chula Vista, La Mesa, and El Cajon. Major freeways include I-5 and I-15, with recognizable landmarks like Mission Valley and Balboa Park.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services.
FAQ
What services does Pacific IT Solutions provide in San Diego, California, and which industries do you specialize in locally?▶
Pacific IT Solutions provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Pacific IT Solutions average response time for tickets in San Diego, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. Pacific IT Solutions also offers after-hours support to ensure client needs are met promptly.
Does Pacific IT Solutions handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Pacific IT Solutions is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure.
What does onboarding with Pacific IT Solutions look like for a new client, and how long does it take?▶
Onboarding with Pacific IT Solutions involves an initial assessment of client needs, followed by the implementation of tailored IT solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Pacific IT Solutions support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Pacific IT Solutions supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Pacific IT Solutions and is it per user, per device, or a flat monthly plan?▶
Pricing with Pacific IT Solutions is generally based on a per user or per device model, with options for flat monthly plans that can include different service tiers.
Customer Reviews
Our business has been using Pacific IT for over 5+ years. Will, Zane and staff are very friendly and personable and they’re response time is extremely fast. Pacific IT is one of the best in the business when it comes to serving all of your IT needs. They always go a step above for our staff and company. When COVID hit, they seamlessly transitioned 20+ of our onsite employees to fully remote at home setups with no hiccups. We will continue to trust them for many years to come. Thank you Pacific for being a key part of our ongoing success!
Have worked with Will and team for many years, and trusted Pacific IT with our company's tech and security needs. We've been extremely happy with the service and pricing, and the team there is always on top of potential security threats, solving any potential issues before they become real problems. Would highly recommend Pacific IT to companies looking for reliable IT service.
Slow remote desktops, unfriendly staff. I use this for work and they use a single computer with 90GB of RAM and think that can cover enough computing power for all employees. Spoiler alert, it can’t. They use Microsoft Office 2016 which is 6 years old and are apparently too cheap to upgrade it even when asked. Also, sometimes Chrome just refuses to load pages after a certain time and you need to log out and start a new session, which is disruptive to workflow. I would strongly recommend against using this company for your IT needs.