ITCM

Worse IT company I have ever used. They are incredibly slow, not attentive, and are now charging us extra just to check in on our computers. I also bought a new work computer through them and it isn’t even able to connect to wifi.

I have been working with ITCM for almost 3 years. Their technicians are excellently skilled in every aspect of our needs. They have often gone above and beyond what I would call a 'regular tech' to the point they have exceeded our expectations. I highly recommend them for your array of needs to facilitate your IT necessities. THANK YOU STAFF AT ITCM for your contribution to our IT needs.

San Diego Computer Consultants/The Chip Merchant (I am not sure why they have two profiles/names) has caused irreparable damage to my computer, and are refusing to pay for any of it. If you read nothing else in my review, read that. I brought my laptop in to SDCC/The Chip Merchant this summer for power issues I was experiencing while studying for the Bar Exam, which requires a working computer 24/7! They said they would take a look and get back to me. Come about a week later, they say a pin in my power jack was damaged, and they would attempt to resolder it. They did so for $120, and my computer seemed to be working fine for another 2 months. Then, the same issues began happening again. I returned to them, and they charged me another $120 to resolve the issue. Without my consent, they installed a new power jack, and returned the computer to me. I plugged it in, studied for approximately four hours, and the power jack exploded, as in "POP", and smoke began billowing from the power input. FOUR hours of use and the laptop was now completely inoperable. I returned to San Diego Computer Consultants/The Chip Merchant with this new problem, and they said they would take a look. More than a month later, they call me and tell me my motherboard is irreparably damaged and they cannot replace or repair it. They then have the gall to tell me that they will only refund the money I paid to them, and not pay to repair or replace any of my now destroyed computer. So not only do I now NOT have a working computer (albeit one with power issues), I don't have a working computer AT ALL. This company destroyed my computer and has refused to take any responsibility for it. I am not asking to get rich, I am not asking for a brand new computer. I am asking for them to pay for the damage they have done to my computer, and they refuse. To add insult to injury, I picked up my now useless laptop, and they edited their invoice to make it appear as if they are not responsible for any damage to my machine. From everything I have seen, SDCC/The Chip Merchant is a shady company who care about nothing but money. An honest company would admit they were wrong, pay for what they've done, and be receiving a five star review from me right now because they handled their business with professionalism and respect. Instead, SDCC/The Chip Merchant seems to have behaved only to cover themselves once they learned what happened to my computer. I hope my experience enlightens you to the behavior of this company, whom (it goes without saying) I will NEVER be patronizing again, and I will be posting this story on any available outlet so people can be informed about shady companies like this.

I have personally sat down with Jorge, the owner of The Chip Merchant and talked IT security. He knows his stuff. As a business owner, it is very important that you backup your data from insidious threats to your network (e.g., ransomware, malware, trojans, etc.). Jorge is great for small to midsize companies that cannot afford a full-time IT employee.

If you need any IT Consulting, Jorge and his team @ ITCM are amazing! Professional, responsive, dedicated, and easy to work with.