Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoAWS
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
ESET North America is a managed service provider located in San Diego, California, specializing in IT services for local businesses. They offer a range of solutions including cybersecurity, network monitoring, and cloud services, aimed at enhancing the operational efficiency and security of their clients. With a focus on small to medium-sized enterprises, ESET North America delivers reliable support and innovative technology solutions to help businesses thrive in a competitive environment.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend ESET North America for their responsiveness and reliability in managing IT services. Reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for local businesses.
Service Coverage Area
ESET North America serves the San Diego area, including nearby cities such as Chula Vista, La Jolla, and Coronado. Major freeways include Interstate 5 and Interstate 8, with local landmarks such as Balboa Park and the San Diego Zoo.
Pricing Model
ESET North America typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does ESET North America provide in San Diego, California, and which industries do you specialize in locally?▶
ESET North America provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in industries such as healthcare, finance, retail, and education.
How fast is ESET North America average response time for tickets in San Diego, California, and do you offer after-hours support?▶
ESET North America typically has a quick response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does ESET North America handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ESET North America is equipped to handle cybersecurity and compliance needs for HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with ESET North America look like for a new client, and how long does it take?▶
Onboarding with ESET North America involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does ESET North America support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ESET North America supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with ESET North America and is it per user, per device, or a flat monthly plan?▶
ESET North America generally uses a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that suits their specific needs.
Customer Reviews
ESET impresses with excellent malware detection and a user-friendly interface. Independent tests show consistent top marks. Unlike some competitors, ESET keeps systems speedy, a big plus for our clients. While some features require higher tiers, core security is strong. Easy to deploy and manage across devices, saving us IT headaches. ESET offers a reliable security solution without sacrificing performance – a win for San Diego businesses.
Horrible customer service experience. I’ve been a long time customer. The service worked great until it didn’t. My device doesn’t support their new system requirements and since I’m outside the 30 day renewal date there can be no adjustment for the difference. I didn’t cancel because it worked then. Now it doesn’t and I cannot use it. Their all or nothing policy leaves no room for extenuating circumstances. The support person I spoke to has no listening skills or patience for talking with people.
I switched from an iPhone to an Android and installed the Password manager on my new Android. Although I am able to log into it, it will not function correctly. It simply closes whatever application I am in whenever I try to access the passwords. I opened a support ticket. The first email response contained two lines. The first thanked me for contacting them and the second was an ad for the product that wasn't working. The second email said they hadn't received a response and would automatically close the case. I responded to that email, letting them know that I had received nothing that required a response. The third email simply asked if I had any more questions. I now question the company's entire product line if this is the competency of their customer facing personnel.
I have had ESET on my windows PC for a number of years. I also have it on my Samsung Galaxy Note Android phone. I was never happy with MacAfee. In my area, a large chain computer store uses ESET. That was good enough for me. I've been very with the product.
There is no way to know if the product is any good as it will not allow me to use the customer ID or product key that I have been sent and ESET closes prior to their listed closing time which does not allow me to make contact after I finish my work day which by the way ends an hour prior to the time that ESET lists as their closing time. (going on for two weeks now) I have left three messages, none of which have been returned, and attempted several calls. Please save your money as there appears to be no product being sold, they are more than willing to take your payment but if assistance is needed they are no where to be found. Incredibly poor organization. The only reason there is one star with this post is that they wouldn't post it with zero.