Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Caltech Advantage is a managed service provider based in San Diego, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency, security, and reliability. By leveraging advanced technology and industry best practices, Caltech Advantage supports various sectors, ensuring that clients can focus on their core business while enjoying peace of mind regarding their IT infrastructure.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Caltech Advantage for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, making them a trusted partner for IT needs.
Service Coverage Area
Caltech Advantage serves the San Diego area, including nearby cities such as La Jolla, Chula Vista, and El Cajon. The service area is accessible via major freeways such as I-5 and I-805, and is close to landmarks like Mission Bay and Balboa Park.
Pricing Model
Caltech Advantage utilizes a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does Caltech Advantage provide in San Diego, California, and which industries do you specialize in locally?▶
Caltech Advantage provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in industries such as healthcare, finance, education, and retail.
How fast is Caltech Advantage average response time for tickets in San Diego, California, and do you offer after-hours support?▶
Caltech Advantage typically has a rapid response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Caltech Advantage handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Caltech Advantage is equipped to manage cybersecurity and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Caltech Advantage look like for a new client, and how long does it take?▶
Onboarding with Caltech Advantage involves an initial assessment, setup of services, and training for staff. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does Caltech Advantage support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Caltech Advantage supports a wide range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Caltech Advantage and is it per user, per device, or a flat monthly plan?▶
Caltech Advantage operates on a flat monthly pricing model with tiered options, allowing clients to choose plans based on their specific needs, whether it's per user or per device.
Customer Reviews
Not only did Tony and Steve fix my work computer by installing a new hard drive, they got it running better and faster than ever with an incredibly fast turn around time. No lost data, which was HUGE for me! Next, I brought in my home PC that had power issues and malware. They cleaned it up and I no longer need to push the "on" button 40 times to get it started. VERY reasonable prices. I would recommend them to anyone in the area.
I would like to say that our experience with Steve and Tony had been nothing but great. We have used their services in our office on many occasions, and they had lived up and exceeded our expectations every single time. Very reasonably priced too. Highly recommend Caltech Advantage to anyone who is in needs IT expertise!
We found Caltech Advantage on Google and after reading the positive reviews and speaking with Steve, we decided to use their services. Steve and Tony helped us setup the network in our new office. We also had issues with our mail service, which they resolved in a whiff. I wish we knew about them sooner. Big thanks and keep up the good work!
My computer had a virus and every time I went online I was rerouted to other locations. I called Caltech Advantage and spoke to Steve who politely listened to my issue and informed me that he would take care of the problem. I took it in and the next day he called me to let me know he had fixed my computer! I have never received such prompt, polite, and fair service in regards to my computer before (I used to go to geek squad). Definitely coming back here if I have a computer issue in the future. Thank you Steve!
I was desperate for help with my PC, so I called Dell. They recommended I call Steve Z. That was about 5 years ago, and I still use him. Every time I've called he's been here within hours or at the latest the next day. I've had several issues including updating from Windows XP to 7, and he was even able to transfer all of my e-mails! He is reliable and very knowledgeable. He fixes problems very quickly and they have never happened again. He tells you exactly what is going on. Most times he's had the parts with him. He is also honest and trustworthy. I get nervous when something is wrong, but I honestly wouldn't trust my computer to anyone else.