Industries Served
HealthcareRetailFinanceEducationReal Estate
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
More Than a Fix: Phones, Computers and Tablets is a managed service provider located in San Clemente, California. They specialize in delivering comprehensive IT solutions to local businesses, ensuring reliable technology support and cybersecurity. Their services are designed to enhance operational efficiency and protect sensitive data, making them a trusted partner for companies in various industries.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently praise More Than a Fix for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
More Than a Fix serves the San Clemente area and nearby cities such as Dana Point, San Juan Capistrano, and Laguna Niguel. Major freeways include the I-5 and CA-1, with local landmarks like the San Clemente Pier and Casa Romantica.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services.
FAQ
What services does More Than a Fix: Phones, Computers and Tablets provide in San Clemente, California, and which industries do you specialize in locally?▶
More Than a Fix offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, retail, and finance.
How fast is More Than a Fix: Phones, Computers and Tablets average response time for tickets in San Clemente, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. They also provide after-hours support to ensure clients receive assistance when needed.
Does More Than a Fix: Phones, Computers and Tablets handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, More Than a Fix is equipped to handle cybersecurity and compliance needs for HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with More Than a Fix: Phones, Computers and Tablets look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of necessary services. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does More Than a Fix: Phones, Computers and Tablets support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
They support a variety of tools including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with More Than a Fix: Phones, Computers and Tablets and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per user or per device model, with options for flat monthly plans that can include different service tiers.
Customer Reviews
Now that my extended family has used them several times, we absolutely will never go anywhere else for repairs or upgrades of our cell phones. Their techs are the best we’ve ever worked with. Always excellent service, great competence, and money well spent.
Fabulous experience with the friendly, helpful, skilled team at the San Clemente location! They were able to replace the screen on my S23 Ultra in a few hours, and it's held up perfectly in the few weeks since the repair. When they realized that they had made a mistake by not notifying me that the side panels of the replacement they had in stock were black instead of pink, they offered to obtain the correct color from another store and placed a screen protector on the black one so I had use of the phone in the meantime. I love that I found an honest local business that tries to do right by their customers. I will hopefully not need their services again soon but will certainly recommend them to others! Thank you for a great experience.
The More Than A Fix guys have been very helpful over the years. I’ve been using their service since the 2000-teens and they have been helpful, honest and competitive with pricing. But what stands out the most to me is that they uphold their warranty. In my most recent fix with them I believe I’ve had four fixes over the years now There was a defect in a repair, and my screen became wonky after Nine months I called them and they encourage me to come in no problem and honor their warranty in the repair.
This is the second time they have fixed shattered glass on the back of my phone. I called first to be sure they had the glass in stock for my phone's model and color since they advised last time that sometimes they may need to order a specific color. I appreciate their polite professionalism even when they're super busy. The work is done exactly on time at the exact price quoted.
I had a phone conversation about the problems I was having with my desktop and they were able to troubleshoot my possible problems over the phone. When I brought my computer in to the shop they explained in detail and answered all my questions and were able to give me a couple options. The update, communication kept me updated and I had my computer back in 24 hours. Awesome job on the work that was done, very friendly and honest. Highly recommend them for your computer needs.