Staples

I’ve only been here maybe 3 times and it’s just to do an Amazon return and every time i go the workers who help me are so rude like they hate customer service. I just left right now (08/08/25 at 9:10am) the lady at the front with the long curly hair didn’t even want to acknowledge me at all. I had to ask her if she does the Amazon returns because she was the one standing there. She didn’t even look up at me & she just said “be with u in a minute”. And all the times before that i get the same response from other workers. I get it they may hate doing Amazon retunes and trust me i don’t like coming to them either but sometimes im unable to get to UPS so i go to staples since it’s closer to me. I dread it every time. If they hate their job so much then go work somewhere else!

The sales associate who helped me is awesome, he is very kind, respectful, and funny. I wished I got his name. I was in the store for a total if 10 minutes, I was helped as soon as I arrived for my items to pick up. Great customer service all around.

I came to this Staples location to my preTSA appointment. The store is clean and organized. The staff was friendly and helped me find where the TSA checkpoint was. The lady at the TSA check was super nice and explained the process thoroughly! It took less than 10 min to do the whole process! Then I went ahead and got some paper and pens.

6/6/25 arrived at the store to make an Amazon Return to find the line out the door. While observing the exchange between the customer and staff, the staff member appears as if he is befuddled and utterly confused by the process. He is taking returns, but the process he is using is rendering highly ineffective. After each return he's making the next customer wait while he finds the box, packages and tapes up the last return. Instead of setting it aside to get through the line and packaging later. Better yet have another staff do that packaging and ther other processing returns. Meanwhile the line is out the door. I can see other staff standing around doing nothing. By nothing, I mean a staff member is standing at a register – no customers in line reading the paper. Line out the door, staff standing around. Just doesn't add up. Ineffective use of staff members, company time and ultimately all customer's time. No one came to help this staff member, and his confusion is what's causing a major delay. Even more tedious to watch. One customer got up to the register, he processed the return, put shipping label on it, then turned around and told her he couldn't make the return gave her the item back. Woman waited at least 15/20 mins only to be turned away. I was angry for her. The guy is fumbling with his mask and glasses clearly struggling and no staff member thought to come over and help him out? It's a crack up to think somewhere in their training talks about "Teamwork" ha! I'm all for patience but this is overkill.

Went to go return an Amozon item, and I needed help with finding the QR code because it was my first time returning anything from Amazon. So when I got there, The older lady wanted to rush the short line probably like 5 people and she was like "you have the QR code" and I said I need help and she's like "yeah step aside and find it" then she automatically wanted to sent me to printing so they can deal with my situation, when litterly a customer that was next to me saw and heard her being rude she offered to help me and quickly found it for me and then the older cashier lady was like"ohh its right there" but looked disappointed that she did have to help me after all. Then she said you have to go around so you can get your receipt and didn't say anything, just hand it to me. Idk. Maybe she was waiting to go to her break so badly or something, but I feel like they should have put someone that either is nicer and have knowledge of what they are dealing with to help customers too.