Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Rack 911 is a managed service provider located in Riverside, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency, security, and reliability. With a focus on small to medium-sized enterprises, Rack 911 provides tailored support to meet the unique needs of various industries, ensuring that clients can leverage technology effectively to drive growth and success.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently commend Rack 911 for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and secure in their IT operations.
Service Coverage Area
Rack 911 serves Riverside and surrounding areas including Moreno Valley, Corona, and Perris. Major freeways in the vicinity include the 91 and 215, with local landmarks such as the Riverside Plaza and the California Citrus State Historic Park.
Pricing Model
Rack 911 utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Rack 911 provide in Riverside, California, and which industries do you specialize in locally?▶
Rack 911 provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Rack 911 average response time for tickets in Riverside, California, and do you offer after-hours support?▶
Rack 911 typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Rack 911 handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Rack 911 provides cybersecurity solutions and compliance support for both HIPAA and PCI regulations, helping businesses maintain necessary standards.
What does onboarding with Rack 911 look like for a new client, and how long does it take?▶
Onboarding with Rack 911 involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Rack 911 support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Rack 911 supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Rack 911 and is it per user, per device, or a flat monthly plan?▶
Rack 911 operates on a flat monthly pricing model with tiered options based on services. This allows for flexibility in budgeting based on user or device needs.
Customer Reviews
These guys are very good. Fixed an issue that had us stumped in about 15 minutes.
Cyber security at best