Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
SugarShot: IT Support Los Angeles is a managed service provider based in Redondo Beach, California, offering comprehensive IT solutions to local businesses. They specialize in delivering reliable support, cybersecurity, and cloud services tailored to various industries. With a focus on enhancing operational efficiency, SugarShot empowers organizations to leverage technology effectively while ensuring data security and compliance.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently commend SugarShot for their responsiveness and reliability in addressing IT issues. The team's communication skills and commitment to security are also highlighted as key strengths, contributing to a positive customer experience.
Service Coverage Area
SugarShot serves Redondo Beach and surrounding areas including Torrance, Hermosa Beach, Manhattan Beach, and El Segundo. Major freeways include the Pacific Coast Highway (PCH) and Interstate 405, with local landmarks such as the Redondo Beach Pier and King Harbor.
Pricing Model
Pricing is typically structured on a per-user or per-device basis, with options for flat monthly plans that cater to different service tiers.
FAQ
What services does SugarShot: IT Support Los Angeles provide in Redondo Beach, California, and which industries do you specialize in locally?▶
SugarShot offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is SugarShot: IT Support Los Angeles average response time for tickets in Redondo Beach, California, and do you offer after-hours support?▶
SugarShot typically responds to support tickets within a few hours. They also provide after-hours support to ensure that clients receive assistance whenever needed.
Does SugarShot: IT Support Los Angeles handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, SugarShot is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that client data is protected according to industry standards.
What does onboarding with SugarShot: IT Support Los Angeles look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. This process typically takes a few weeks, depending on the complexity of the setup.
What tools and platforms does SugarShot: IT Support Los Angeles support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
SugarShot supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with SugarShot: IT Support Los Angeles and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per-user or per-device model, with options for flat monthly plans that provide flexibility based on the services required.
Customer Reviews
They were able to troubleshoot the issue to the best of his ability, verify the company warranty policy and checked with me to set up a time that worked to coordinate a call with the manufacturer. He then only brought me into the call when I needed to be, saving me time and frustration. Overall, it was a super pleasant interaction with IT and we were able to get the computer fixed. They other times I've had to reach out they have been helpful as well.
Always a pleasure to work with anyone on the SugarShot team. All my IT problems are dealt with easily and efficiently. Truly A+ support, education, and security. Couldn't be happier.
I've needed IT help a few times over the last few months, and the SugarShot team had all the answers and made quick work of resolving my issues each time  even with my bumbling, not-tech-savvy explanations. It's so nice to have a vendor that I feel confident and comfortable reaching out to for assistance. They're knowledgable and nice  real people doing great work. 10/10!
To The SugarShot Team: I just wanted to thank you all for helping us get all our new network equipment installed and configured. I’m always delighted and grateful to have the privilege of working with such a fine group of professionals. I have worked with a lot of different MSPs and other professionals throughout my career, but you are by far the best team I have had the opportunity to work with. I look forward to continuing to work with all of you! Thank you!
I've used other service but have come to trust SugarShot. Most recently Dean, Jon, Anthony and Drew have all helped me clean up my computers with the OS changes. Thanks SShot..~!