Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+VMware Partner
Overview
ZTelco is a managed service provider located in Poway, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, ZTelco aims to empower businesses by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Customers frequently commend ZTelco for their responsiveness and reliability. Reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT services.
Service Coverage Area
ZTelco serves the Poway area and nearby cities such as Rancho Bernardo, Escondido, and San Diego. The business is conveniently located near Interstate 15 and Highway 56, close to landmarks like the Poway Center for the Performing Arts.
Pricing Model
ZTelco offers flexible pricing structures, including per user and per device options, as well as flat monthly plans with tiered services to accommodate different business needs.
FAQ
What services does ZTelco provide in Poway, California, and which industries do you specialize in locally?▶
ZTelco provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is ZTelco average response time for tickets in Poway, California, and do you offer after-hours support?▶
ZTelco maintains an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance when needed.
Does ZTelco handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ZTelco provides comprehensive cybersecurity services and is experienced in ensuring compliance with HIPAA and PCI regulations for clients in relevant industries.
What does onboarding with ZTelco look like for a new client, and how long does it take?▶
Onboarding with ZTelco involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the needs.
What tools and platforms does ZTelco support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ZTelco supports a wide range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with ZTelco and is it per user, per device, or a flat monthly plan?▶
ZTelco offers flexible pricing options that can be structured per user, per device, or as a flat monthly plan, allowing businesses to choose the model that best fits their needs.
Customer Reviews
Where many others failed to provide the service to our Unique situation/location, ZTelco succeeded. They are professional, great to work with real customer service, fast to resolve any issues (the few we've had) and DELIVER on their promises. We recommend this company with 5 stars.
Working with ZTelco/Ringplan has been a pleasure. From the first conversation with Bill Justice, Bill quickly understood our needs and didn't disappoint. We changed all our phones and have ZTelco and Ring Plan handling our system. Service has been on point. Excellent response to any service needs. They have some of the best techs to work with. Always sort the problem very quickly. If you're on the fence and need help deciding, ZTelco/Ringplan won't let you down.
RingPlan through ZTelco has been an amazing improvement to our office! I love the cell phone app feature, as well as the ease of being able to transfer call to employees outside of the office. Their RingPlan Meet app could use some work, but the phone system is great as is their support team. They answer your questions quickly and you usually have the same tech assigned to you.
I had to learn quick how to make some changes to our answering message and I opened a ticket and got help from a patient and competent help desk rep within 24 hours. He not only helped me figure out what I needed to know, he also taught me a number of other really useful tools. I'm also quite impressed with the number of options you get with a phone system with Ztelco.
Woking with Adam in the phone tech support departement is awesome! He is knowledgable, fast and thorough!