Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft Certified PartnerCompTIA Security+Cisco Certified Network Associate
Overview
Protech Computer Repair is a managed service provider located in Poway, California, specializing in IT services for local businesses. They offer a range of solutions including network monitoring, cybersecurity, and cloud migrations, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer support, Protech serves various industries, ensuring that businesses can focus on their core operations while leaving IT management to the experts.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Protech Computer Repair for their responsiveness and reliability. The team is noted for their effective communication and commitment to security, ensuring that businesses feel supported in their IT needs.
Service Coverage Area
Protech Computer Repair serves Poway and nearby areas including Rancho Bernardo, Scripps Ranch, and Escondido. Major freeways in the vicinity include Interstate 15 and State Route 67, with local landmarks such as Lake Poway and the Poway Center for the Performing Arts.
Pricing Model
Protech Computer Repair utilizes a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs, whether it be per user or per device.
FAQ
What services does Protech Computer Repair provide in Poway, California, and which industries do you specialize in locally?▶
Protech Computer Repair offers a variety of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in serving industries such as healthcare, finance, retail, education, and manufacturing.
How fast is Protech Computer Repair average response time for tickets in Poway, California, and do you offer after-hours support?▶
Protech Computer Repair typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure that critical issues are addressed promptly.
Does Protech Computer Repair handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Protech Computer Repair is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with Protech Computer Repair look like for a new client, and how long does it take?▶
Onboarding with Protech Computer Repair involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Protech Computer Repair support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Protech Computer Repair supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Protech Computer Repair and is it per user, per device, or a flat monthly plan?▶
Protech Computer Repair offers a flat monthly pricing model with tiered options based on services. Pricing can be structured per user or per device, allowing flexibility for clients.
Customer Reviews
I had a problem getting Microsoft Outlook set up on my new Dell computer due to the installation defaulting to the wrong type of email account. Joey was able to fully resolve the issue in 15 minutes using remote access. I found him to be extremely competent, straightforward and a pleasure to deal with – what more could you ask. Highly recommended!
I recently had my laptop serviced by Protech Comp. To make the story short I gave access to some oversease scammers in believe that they where Microsoft tech support. As I was desperate to get my computer checked I called a round few places and everyone was telling me 2 to 3 days for service. I randomly found Protech Computer and I decided to give it a try and I am so happy I did. Joey (the owner) took me in the same day and my laptop was ready for pick up in just a few hours. Joey is very friendly, helpful and knowledgeable and his prices are very low and reasonable. Overall great service and experience. I highly recommend ProTechComputer for all your computer/ It services! Thank you Joey 🙂
Joey stopped what he was doing to help me and was able to solve my problem in less than 15 minutes. (Of course it was user error, but he didn't make me feel dumb for not understanding.) He wasn't going to charge me for his time until I insisted. Highly recommended!
Joey is very quick, honest and helpful. My laptop was not working due to broken usb-c ports. Instead of replacing it with an expensive motherboard, Joey helped me extract my data from HDD and port it to brand new laptop all at reasonable price.
Joey knows everything about computers and is very helpful. His repairs have always been aop quality for me. He works fast and his turnaround time is generally quick. His prices are fair and he will sometimes not charge anything for a quick problem or question. Highly recommended.