Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoAWS
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Support.com is a managed service provider located in Pasadena, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that clients can focus on their core operations while maintaining secure and efficient IT environments. With a commitment to reliability and customer satisfaction, Support.com serves a diverse range of industries, helping businesses thrive in a competitive landscape.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight Support.com's responsiveness and reliability in managing their IT needs. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses. Overall, customer feedback reflects high satisfaction with the services provided.
Service Coverage Area
Support.com serves Pasadena and surrounding areas including Arcadia, South Pasadena, and Altadena. Major freeways in the vicinity include the I-210 and I-134, with local landmarks such as the Pasadena City Hall and the Norton Simon Museum.
Pricing Model
Support.com utilizes a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does Support.com provide in Pasadena, California, and which industries do you specialize in locally?▶
Support.com provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Support.com average response time for tickets in Pasadena, California, and do you offer after-hours support?▶
Support.com typically has a quick response time for tickets, often addressing issues within hours. They also offer after-hours support to ensure that clients receive assistance whenever needed.
Does Support.com handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Support.com is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Support.com look like for a new client, and how long does it take?▶
Onboarding with Support.com involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Support.com support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Support.com supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Support.com and is it per user, per device, or a flat monthly plan?▶
Support.com operates on a flat monthly pricing model with tiered options, allowing businesses to choose plans based on their specific needs, whether per user or per device.
Customer Reviews
The tech, David, I worked with was personable, has a "can do" spirit, and brought to my attention programs I might not need. Clean up task was thorough and I believe sound. His interface with me gave me a lot of confidence as I am newly signed up for Support.com. He is due many thanks.
Jamie Quinto was my support technician. She interacted with me in a courteous, professional and patient manner. She explained the progress of installing and updating features in language that I could understand easily. She was pleasant throughout the entire progress. Before our session ended, Jamie ensured that everything was functioning properly. She should be commended for providing excellence in customer service.
Henry, it was a pleasure having you work on my computer. I really appreciate your time and effort. So far it all seems to be working much better and faster than before. Thanks again Henry. James
I was thoroughly pleased to receive the computer services of Fernando from U. S.Tech Support. He was very helpful in providing his expertise in assisting me to switch over from Windows 10 to Windows 11.
Work up one morning and my computer updating, Those updates seem to be totally corrupt and infected the computer making it unusable for work. US Tech support worked 3 days to clean the system and put my computer back in normal condition for work. I highly recommend them, they are 24/7.