Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDell
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
MyCleanPC is a managed service provider located in Pasadena, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. With a focus on reliability and customer support, MyCleanPC aims to empower businesses by providing tailored technology solutions that meet their specific needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend MyCleanPC for their responsiveness and reliability. Many reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
MyCleanPC serves Pasadena and surrounding areas including Arcadia, South Pasadena, Altadena, and Glendale. Major freeways in the vicinity include the I-210 and I-134, with local landmarks such as the Pasadena City Hall and the Norton Simon Museum.
Pricing Model
MyCleanPC typically operates on a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does MyCleanPC provide in Pasadena, California, and which industries do you specialize in locally?▶
MyCleanPC provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is MyCleanPC average response time for tickets in Pasadena, California, and do you offer after-hours support?▶
MyCleanPC typically has a fast response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does MyCleanPC handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, MyCleanPC is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is protected according to industry standards.
What does onboarding with MyCleanPC look like for a new client, and how long does it take?▶
Onboarding with MyCleanPC involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does MyCleanPC support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
MyCleanPC supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure comprehensive IT management.
How does pricing work with MyCleanPC and is it per user, per device, or a flat monthly plan?▶
MyCleanPC operates on a flat monthly pricing model with tiered options based on the services selected. This allows clients to choose a plan that best fits their operational needs.
Customer Reviews
Jojo's work ethics has played an important role in the performance of the computer which was compromised through an email received yesterday. All the panic that was brought about affecting my financial information and other essential personal information were slowly pacified when he did all the necessary operations to remove what was planted in the computer. To the team who helped make this day peaceful with their technical knowledge, I take my hat off to you all. Thank you so much. Lynne
I had a nasty virus. It was annoying and very determined to not be destroyed. Henri was familiar with the virus. He was very skillful, and went to great pains to outsmart the virus. He was fantastic! I am thrilled about my new relationship with Support.com.Henry gets a 10! And I would recommend Support.com without hesitation to anyone. JG Arizona
I have used System Mechanic/Iolo for 20+ years. The people that I have spoken with all this time are always polite and are very knowledgeable about the programs. For the very few times that a rep did not have the answer (very few) they are not afraid to go and get the info needed. Unfortunately, I cannot make up problems to have a reason to call them as that would not be fair. If you get a representative like Earvin, you will know what I mean. Keep up the good work people!
These professionals have kept my 2012 DELL running like a champ! Long term, their tech service pays for itself with excellent maintenance, defense, and available techs for any imaginable question. Bernadette's patience is endless! She saved important medical files for me that were impossible to duplicate. Thank you!
DO NOT USE THIS SERVICE. I signed up in august of last year only paying for the software option so I could clean the malware off of my pc. I opted out of the live tech option because it was going to be an additional $50 which I had no use for. Come to find out they auto renewed the service on their own AND ADDED THE LIVE TECH OPTION THEMSELVES. I got charged $54 for a service I said no to originally on top of my monthly $20 charge. Mind you they also charged this a month early from my start date of the initial subscription. Today when I went to cancel my subscription and ask for a refund due to this they tell me it’s against policy and won’t be giving me a refund for that additional charge. I was fine with paying for the services I had wanted but charging a customer for a service they said no to and hoping they won’t notice is scummy and illegal. DON’T USE THEM.