Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Miles IT is a managed service provider based in Pasadena, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that their clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and customer satisfaction, Miles IT serves various industries, providing tailored support that meets the unique needs of each business.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Miles IT for their responsiveness and reliability in managing IT needs. The team is noted for their effective communication and strong focus on security, providing peace of mind to businesses in the area.
Service Coverage Area
Miles IT serves Pasadena and surrounding areas including Arcadia, South Pasadena, and Altadena. Major freeways in the vicinity include the I-210 and I-134, with local landmarks such as the Pasadena City Hall and the Norton Simon Museum.
Pricing Model
Miles IT typically operates on a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Miles IT provide in Pasadena, California, and which industries do you specialize in locally?▶
Miles IT provides a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is Miles IT average response time for tickets in Pasadena, California, and do you offer after-hours support?▶
Miles IT typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance whenever needed.
Does Miles IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Miles IT is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory requirements.
What does onboarding with Miles IT look like for a new client, and how long does it take?▶
Onboarding with Miles IT involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the setup.
What tools and platforms does Miles IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Miles IT supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Miles IT and is it per user, per device, or a flat monthly plan?▶
Miles IT operates on a flat monthly pricing model with tiered options based on the services required, allowing businesses to choose a plan that best fits their needs.
Customer Reviews