Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
iolo is a managed service provider based in Pasadena, California, specializing in IT services for local businesses. They offer a comprehensive range of solutions designed to enhance operational efficiency and security. By leveraging advanced technology and expertise, iolo serves various industries, ensuring that clients can focus on their core business while relying on iolo for their IT needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight iolo's responsiveness and reliability in managing their IT needs. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
iolo serves Pasadena and surrounding areas including Arcadia, South Pasadena, and Sierra Madre. Major freeways include the I-210 and I-134, with local landmarks such as the Pasadena City Hall and the Norton Simon Museum.
Pricing Model
iolo typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving tailored IT support.
FAQ
What services does iolo provide in Pasadena, California, and which industries do you specialize in locally?▶
iolo provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is iolo average response time for tickets in Pasadena, California, and do you offer after-hours support?▶
iolo typically maintains a rapid response time for support tickets, often addressing issues within hours. They also offer after-hours support to ensure continuous service.
Does iolo handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, iolo is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with iolo look like for a new client, and how long does it take?▶
Onboarding with iolo involves an initial assessment of IT needs, followed by the implementation of tailored solutions. This process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does iolo support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
iolo supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with iolo and is it per user, per device, or a flat monthly plan?▶
iolo generally uses a flat monthly pricing model with tiered options based on the services provided, allowing flexibility for businesses to choose what best fits their needs.
Customer Reviews
Henri was the tech who helped me. He was very knowledgeable and definitely knew his way around a Windows 10 computer. I requested technical support because I had a sluggish computer that had a virus. It was cleaned and I managed to infect my computer again through a Thumb Drive that was infected. Through Henri I learned that newer antivirus software was designed differently than older more capable antivirus software. So removing the virus from my thumb drive was not an option. Henri stuck with looking for the virus until every file on. My computer had been scanned. No virus found. So the session was terminated . I thoroughly enjoyed the more than 60 minutes of training and help. A great experience.
IOLO System Mechanic Do not waste your time or money. If you call for help you will be lucky if you get any. What is assured is that you will have to listen to a high-pressure sales pitch for a product that you likely do not need. Yesterday I called to have a printer put online. It never happened. Instead, I had to listen to a pitch for identity theft protection. I told the agent that I already had it from two other vendors. It did not matter; the pitch went on and on until I finally disconnected. My printer got no help. Save your money!
Irvin was able to solve several issues that I had been wrestling with for the past three days. He was able to complete them in less than half an hour. I'm very impressed!
Ticket # 1553105, my tech preformed a clean-up/ tune-up and once again a superior job as I expected. She spoke with a deep desire to complete the task and she did!!!! Thank you for the quality work!!!
I was worried about an issue that I thought I was having with my phone, the technician checked for that specific area and others. He checked everything and found nothing , he saved me from making a purchase that wasn’t needed. Very professional, knowledgeable and a real people person. Thank you sir for your expertise. G. May