Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Intelligent Technical Solutions is a managed service provider based in Pasadena, California, specializing in IT services for local businesses. They offer a comprehensive range of solutions designed to enhance operational efficiency and security. By leveraging advanced technology and expert support, they help organizations streamline their IT infrastructure, ensuring reliable performance and peace of mind for their clients.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Intelligent Technical Solutions for their responsiveness and reliability. Many reviews highlight the team's effective communication and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
Intelligent Technical Solutions serves Pasadena and surrounding areas including Arcadia, South Pasadena, Altadena, and Glendale. The service area is accessible via major freeways such as the I-210 and I-134, with notable landmarks like the Pasadena City Hall and the Norton Simon Museum.
Pricing Model
The pricing structure typically operates on a flat monthly basis with tiered options available, accommodating various business sizes and needs. This model allows clients to predict their IT expenses more effectively.
FAQ
What services does Intelligent Technical Solutions provide in Pasadena, California, and which industries do you specialize in locally?▶
Intelligent Technical Solutions offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Intelligent Technical Solutions average response time for tickets in Pasadena, California, and do you offer after-hours support?▶
The average response time for tickets is typically within one hour during business hours. Intelligent Technical Solutions also provides after-hours support to ensure continuous service.
Does Intelligent Technical Solutions handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Intelligent Technical Solutions is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Intelligent Technical Solutions look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the client's needs.
What tools and platforms does Intelligent Technical Solutions support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Intelligent Technical Solutions supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Intelligent Technical Solutions and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured as a flat monthly plan with tiered options based on the number of users or devices, allowing for flexibility in budgeting and service levels.
Customer Reviews
Great support & assistance. Josh Castro is always very helpful. The entire ITS team is a great source of support.
i just love these people! they have always been helpful, patient, kind, respectful and thorough. and not once have i ever felt like a dumbbell when i asked them a question or tried to explain my issue. A most agreeable crew!
ITS is incredibly responsive to our requests for assistance. We appreciate the work they do for our office, and with our team. Very professional, efficient, and responsive.
Great job thank you for keeping my computer up and running
Kenneth was an amazing help !