Industries Served
HealthcareFinanceEducationRetailTechnology
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Single Point of Contact is a managed service provider based in Palo Alto, California, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that their clients can focus on their core operations without worrying about IT challenges. With a commitment to reliability and security, they serve a diverse range of industries, helping organizations enhance their technological capabilities and operational efficiency.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Single Point of Contact for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and secure in their IT operations.
Service Coverage Area
Single Point of Contact serves Palo Alto and surrounding areas including Menlo Park, Mountain View, and Stanford. Major freeways nearby include US-101 and CA-82, with recognizable landmarks such as Stanford University and the Palo Alto Baylands.
Pricing Model
The pricing structure typically operates on a flat monthly basis with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does Single Point of Contact provide in Palo Alto, California, and which industries do you specialize in locally?▶
Single Point of Contact offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Single Point of Contact average response time for tickets in Palo Alto, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. Yes, Single Point of Contact does offer after-hours support to ensure continuous assistance.
Does Single Point of Contact handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Single Point of Contact is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI.
What does onboarding with Single Point of Contact look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment, setup of services, and training for staff. The process usually takes a few weeks depending on the complexity of the client's needs.
What tools and platforms does Single Point of Contact support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Single Point of Contact supports a variety of tools including Microsoft 365, Google Workspace, and offers solutions for backups and disaster recovery to ensure data integrity.
How does pricing work with Single Point of Contact and is it per user, per device, or a flat monthly plan?▶
Pricing typically operates on a flat monthly plan with options that can be tailored per user or per device, allowing flexibility based on client needs.
Customer Reviews