Industries Served
HealthcareRetailHospitalityFinance
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceBackup SolutionsDisaster Recovery Tools
Certifications
Microsoft Certified PartnerCompTIA Security+Cisco Certified Network Associate
Overview
Repair Lab is a managed service provider located in Palm Springs, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare and retail. With a focus on reliability and customer support, Repair Lab aims to empower businesses by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Repair Lab for their responsiveness and reliability in addressing IT issues. The team is noted for their effective communication and commitment to security, ensuring that businesses can operate smoothly.
Service Coverage Area
Repair Lab serves Palm Springs and surrounding areas including Cathedral City, Rancho Mirage, and Desert Hot Springs. It is conveniently located near the I-10 freeway and close to landmarks such as the Palm Springs Convention Center.
Pricing Model
Repair Lab utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does Repair Lab provide in Palm Springs, California, and which industries do you specialize in locally?▶
Repair Lab provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, retail, and hospitality.
How fast is Repair Lab average response time for tickets in Palm Springs, California, and do you offer after-hours support?▶
Repair Lab typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure that critical issues are addressed promptly.
Does Repair Lab handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Repair Lab is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with Repair Lab look like for a new client, and how long does it take?▶
Onboarding with Repair Lab involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Repair Lab support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Repair Lab supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Repair Lab and is it per user, per device, or a flat monthly plan?▶
Repair Lab offers a flat monthly pricing model with tiered options based on the services selected. This allows clients to choose a plan that aligns with their specific needs.
Customer Reviews
I highly reccomend this place. Trent knows his stuff. I'm an amateur modder and I botched a mod on my PS2. luckily I found Repair Lab. I was kind of skeptical at first but they said they could do it and they delivered. They microsoldered a flex cable for me, attached some pads I burnt off and even fixed a bent pin. I still feel like I didn't pay them enough. Thanks Trent!
I brought in two phones to fix up and they were great. Had them both done by the next day and they fixed the screen of iPhone SE 3rd generation & the front and back of iPhone 11 Pro Max. Great work, solid customer service from Mark and good value. I'd highly recommend them.
This business Repair Lab is the BEST….period. Trent and Mark offer “World Class Customer Service†bar none. They truly understand that without the customer there is no business. Friendly, Very Knowledgeable and Helpful. I have a 16 year old Ipod that was draining it’s battery in minutes….they brought it back to life. It works like brand new again…amazing. The techs and everyone involved deserve your business. When I see 5 star reviews back to back to back …then I know where to go. Support this local business because you are rolling the dice if you go anywhere else. Thank you Repair Lab Thank you Trent Thank you Mark and the entire staff.
Mark is great.. Repair Lab is great. I've had nothing but positive interactions when dealing with this business. Last summer my phone had a situation, had to get replaced… He went the extra mile to ensure everything went smoothly with that and helped me with locating a replacement. He didn't have to do any of that but it was a bad situation and he takes a lot of pride in his business and wanted to help the customer I haven't had any major phone, malfunctions or anything but I do work around a lot of dirt so every now and then I got to get ports cleaned out and he charges me an extremely reasonable for his time. I recommend every one go here.
Very helpful, friendly staff. I needed a charging cable for an older model Samsung. They had a discounted one out of the box available that was a great deal. Definitely recommend this repair shop.