Industries Served
HealthcareFinanceRetailHospitalityEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
ATEK Computers is a managed service provider located in Palm Springs, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries. With a focus on reliability and customer support, ATEK Computers aims to empower businesses by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend ATEK Computers for their responsiveness and reliability. The team is noted for effective communication and a strong emphasis on security, ensuring that client needs are met promptly and efficiently.
Service Coverage Area
ATEK Computers serves Palm Springs and surrounding areas including Cathedral City, Rancho Mirage, and Desert Hot Springs. Major freeways include I-10 and CA-111, with local landmarks such as the Palm Springs Convention Center and the Palm Springs Aerial Tramway.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered services based on client needs.
FAQ
What services does ATEK Computers provide in Palm Springs, California, and which industries do you specialize in locally?▶
ATEK Computers provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, retail, hospitality, and education.
How fast is ATEK Computers average response time for tickets in Palm Springs, California, and do you offer after-hours support?▶
ATEK Computers typically maintains a quick response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does ATEK Computers handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, ATEK Computers is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and meets regulatory standards.
What does onboarding with ATEK Computers look like for a new client, and how long does it take?▶
Onboarding with ATEK Computers involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does ATEK Computers support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ATEK Computers supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with ATEK Computers and is it per user, per device, or a flat monthly plan?▶
Pricing at ATEK Computers is generally based on a per user or per device model, with options for flat monthly plans that can be customized based on the services needed by the client.
Customer Reviews
Makai was able to come to my home to repair my computer. He was very nice, professional, fixed it quickly and answered all questions. It's a wonderful service to have someone come to the house. Thank you so much.
Rich and Makai are professional and know their business. Work was done timely and reasonably priced. Very pleased with refurbishing of my computer as well as the set up when delivered.
They came out to the house, gave a tentative diagnosis of the problem and had to take my tower computer to the shop. The initial diagnosis was correct, they fixed it and also fixed an external problem with the computer (the outside boot button) that had been bad for years after someone in different city had done a bad job trying to fix the button and was a total pain every time I had to shut down and reboot. Atek brought back my computer that same day and the charge was reasonable. I would use them again for sure.
These guys are in my networking group and I have personally used their services 2/3 times! They answer the phone, they know their stuff and I appreciate them! Thanks Makai! Keep up the good work!!
On Tuesday I had an emergency , My local Business, Safer Insurance Agency, Server died and I could Not access any of my data, I tried fixing it myself since I have some knowledge but was Not successful. I called around and talked to 4 to 5 shops, some Did not answer, some asked me to bring in my equipment and drop it off and they would take from 2 to 5 business days to diagnose and then try to fix. Given my emergency, I was looking for someone to jump right on and fix my problem, when I called ATEK Computers Alex answered the phone and referred me to his Boss RICH Garcia, when I got there he jumped right on and tried replacing the Power Supply I thought was bad and after trying a few parts, my computer was not turning on and l asked to see if he had another computer that would work with my Gard Drive and he did, replaced my HD into his PC and after a couple of hours I was back in my office and I could start working again. Not many techs understood my situation but Rich did. Honest, Fast & Reliable… He only charged me $347.35 not even the cost of a New Computer. You can trust this guys and he understand you have to run a business Rich thank you very much for your fast help. Oscar Safer