Industries Served
HealthcareFinanceRetailEducationHospitality
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Southwest Networks – Southern California IT Services is a managed service provider based in Palm Desert, California. They specialize in delivering comprehensive IT solutions to local businesses, ensuring reliable and secure technology operations. With a focus on customer satisfaction, they offer tailored services that enhance productivity and streamline IT management for various industries in the region.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight the responsiveness and reliability of Southwest Networks. The team is noted for their effective communication and commitment to security, ensuring peace of mind for businesses.
Service Coverage Area
Southwest Networks serves Palm Desert and surrounding areas including Palm Springs, Rancho Mirage, La Quinta, and Indio. Major freeways include I-10 and CA-111, with local landmarks such as the Palm Desert Civic Center and El Paseo.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that include various service tiers.
FAQ
What services does Southwest Networks – Southern California IT Services provide in Palm Desert, California, and which industries do you specialize in locally?▶
Southwest Networks offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, retail, education, and hospitality.
How fast is Southwest Networks – Southern California IT Services average response time for tickets in Palm Desert, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. Southwest Networks also provides after-hours support to ensure that clients receive assistance when needed.
Does Southwest Networks – Southern California IT Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Southwest Networks is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with Southwest Networks – Southern California IT Services look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Southwest Networks – Southern California IT Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Southwest Networks supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Southwest Networks – Southern California IT Services and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per user or per device model, with options for flat monthly plans that provide different levels of service based on client needs.
Customer Reviews
I had an excellent experience working with a remarkable company. Recently, our church encountered a network issue, and we promptly reached out to Southwest Networks for assistance. To our delight, they swiftly dispatched a highly skilled engineer Zach who promptly resolved the problem. Their professionalism and expertise were truly commendable. I must say, they did an outstanding job in taking care of the issue.
Southwest Networks recently replaced our server and migrated our exchange server to Office 365. It was a big job which they coordinated so smoothly we literally had no down time. I really expected there to be some issues but was pleasantly surprised. Southwest Networks did a great job as always. Thanks to all your techs!
We have worked with Southwest Networks for two years. We had a catastrophic hard drive failure that crippled our business at 3:30 pm on a busy shipping day. Southwest Technician Zach was trouble shooting the problem, and programmed the corrective actions. In less than an hour we were up an running again! Our company deals with big box companies that require real time product flow management. Our server is the hub of all our business transactions. It is good to know we made the right choice in selecting Southwest Networks to configure and maintain our server and work stations. Thank you to Matt, Zach, and the entire Southwest Team.
I love working with the team at Southwest Networks. You won't work with a quicker, more efficient IT/Computer support company. Our business has been using them for years. Plus, they give back to the community! Five stars.
Southwest Networks, Inc. has been our IT company for 20 years and going strong. They are very involved with security, backups and the most up to date information to keep our firm at the tip top of our game. I highly recommend them.