Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCompTIA A+Cisco CertifiedVMware Certified Professional
Overview
SOKOTEK – Managed IT Computer Support is a dedicated managed service provider located in Palm Desert, California. They specialize in delivering comprehensive IT solutions to local businesses, ensuring reliable support and enhanced cybersecurity. With a focus on small to medium-sized enterprises, SOKOTEK offers tailored services that help organizations optimize their technology infrastructure, improve operational efficiency, and safeguard sensitive data.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight SOKOTEK's responsiveness and reliability in addressing IT issues. The team is noted for their effective communication and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
SOKOTEK serves Palm Desert and surrounding areas including Palm Springs, Rancho Mirage, and La Quinta. Major freeways include I-10 and CA-111, with notable landmarks such as the Living Desert Zoo and Gardens.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does SOKOTEK – Managed IT Computer Support provide in Palm Desert, California, and which industries do you specialize in locally?▶
SOKOTEK provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is SOKOTEK – Managed IT Computer Support average response time for tickets in Palm Desert, California, and do you offer after-hours support?▶
SOKOTEK typically responds to support tickets within a few hours during business hours. They also offer after-hours support to ensure critical issues are addressed promptly.
Does SOKOTEK – Managed IT Computer Support handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, SOKOTEK is equipped to manage cybersecurity and compliance needs for HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with SOKOTEK – Managed IT Computer Support look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does SOKOTEK – Managed IT Computer Support support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
SOKOTEK supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with SOKOTEK – Managed IT Computer Support and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per user or per device model, with options for flat monthly plans that can be customized based on the services required.
Customer Reviews
SOKOTEK exceeded all my expectations! They took on a very complex project and not only completed it on time but also walked me through every step of the process. Their communication was top-notch, keeping me informed at all stages, and their attention to detail was truly impressive. The team’s expertise and professionalism shone through, making a potentially overwhelming project seamless and stress-free. I highly recommend SOKOTEK to anyone looking for reliable and skilled IT and cybersecurity services. Thank you for the amazing experience!
I hired SokoTek to set up our IT and security cameras at a facility I oversaw. Israel, Cesae, Abraham and the WHOLE team were professional, efficient and ALWAYS on time. One thing that really stood out to me was not just their response time, but also when we had urgent, timely matters, they took full accountability to help us through our situation. I would highly recommend them to any company -large or small- looking for a team of dedicated, knowledgeable and honest people. I would hire them where ever I will need IT support. They are solutions-driven, cost conscious and client-focused. Thank you SokoTek!!
We've been with SokoTek for more than 5 years and they are truly awesome! We appreciate the customer service that we get from Israel and his team.
I want to give a huge "thumps up" to the entire Soko-Tek team! Our company has been using ST for several months for all of our business IT needs (Placencia Mirror and Glass). Soko-Tek's response time is nearly immediate, the customer service is excellent and the their prices are the best in the Coachella Valley (and I did my research!). I couldn't be more pleased and am very thankful that I chose this company to support ours. Tammy and Marty Placencia Placencia Mirror and Glass
“I recently had the pleasure of working with SOKO-TEK when facing challenges in migrating platforms for my email and calendar systems. Given that my previous provider was based in Europe, I was unsure of how the transition would pan out. However, Cesar personally visited my office and was super-efficient, knowledgeable, and polite. In an unexpected twist, he even fixed my gate entry system on his way out – a true testament to their dedication to going above and beyond for their clients. Though there were some hiccups due to the overseas element, the SOKO-TEK team, especially Israel, ensured that all issues were seamlessly resolved. I wholeheartedly recommend SOKO-TEK for their unparalleled service."