Industries Served
HealthcareRetailFinanceEducationHospitality
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Pacific Lightwave is a managed service provider located in Palm Desert, California, specializing in IT services for local businesses. They offer a range of solutions including network management, cybersecurity, and cloud services, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer support, Pacific Lightwave serves various industries, ensuring that businesses can focus on their core operations while leaving IT management to the experts.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Pacific Lightwave for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
Pacific Lightwave serves Palm Desert and surrounding areas including Rancho Mirage, La Quinta, and Indio. Major freeways nearby include Interstate 10 and Highway 111, with local landmarks such as the Palm Desert Civic Center and El Paseo shopping district.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include different service tiers based on client needs.
FAQ
What services does Pacific Lightwave provide in Palm Desert, California, and which industries do you specialize in locally?▶
Pacific Lightwave provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, retail, finance, education, and hospitality.
How fast is Pacific Lightwave average response time for tickets in Palm Desert, California, and do you offer after-hours support?▶
Pacific Lightwave typically maintains a prompt response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does Pacific Lightwave handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Pacific Lightwave is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Pacific Lightwave look like for a new client, and how long does it take?▶
Onboarding with Pacific Lightwave involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Pacific Lightwave support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Pacific Lightwave supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure comprehensive IT management.
How does pricing work with Pacific Lightwave and is it per user, per device, or a flat monthly plan?▶
Pricing at Pacific Lightwave is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the services required.
Customer Reviews
Julian, the technician who came to install the equipment was friendly and very efficient in his installation. He answered all my questions and is very knowledgeable in the systems' ranges and capabilities. It was a very windy day which does affect signal and he ensured that the antenna received the optimum signal. Very pleased. Thank you Julian.
The Pacific Lightwave team was very helpful and responsive. They were quick to come to my location to assess my antenna location and signal strength. From there, they quickly mobilize their installation team and Julian was able to quickly install and get my Internet connection up and running without a hitch. Julian was very helpful, friendly and quick to take care of the installation. I would highly recommend the Pacific Lightwave team for those who need affordable Internet access in the high desert area.
Pacific Lightwave has been fast and reliable something we thought we would never see. Spectrum wanted $8000 to connect our house to the box at the street! Really!!!! We tried Frontier and once again they disappointed us at every turn. Starlink was $$$$, so for 2 years now we have been using pacific Lightwave at our home in Yucca Valley and hands down they are the most reliable internet company I’ve ever used. Excellent support as well. We now have their service at two of our rentals too. A+ 10/10 Thank you Pacific Lightwave!!!!!
I've had their services for a few years now and I have no complaints. They are quick to respond to any outage (I've only had 1, during the "hurricane") and the technicians are professional and polite.
The internet itself is good, and the tech service is good as well, but the sales side is horrible. It took us almost a month to get the services. We are now renting at a different location and have been trying to cancel for literally months. They are charging us for services after we asked to cancel. We have sent emails. We have called. Finally, my husband left a one star review. They finally called back and left a voicemail saying they wouldn’t charge us again. There was just another charge to our card. It shouldn’t be this hard to add or remove a service. It shouldn’t take two people from the same household leaving bad reviews to get a company to respond.