Industries Served
HealthcareFinanceRetailEducationHospitality
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
iCreative is a managed service provider located in Palm Desert, California, specializing in IT solutions for local businesses. They offer a range of services including network management, cybersecurity, and cloud solutions, aimed at enhancing operational efficiency and security for their clients. With a commitment to reliability and customer satisfaction, iCreative serves various industries, helping businesses navigate the complexities of technology.
Services
- Managed IT services
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups and recovery
Review Summary
Clients frequently commend iCreative for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
iCreative serves Palm Desert and nearby areas including Palm Springs, Rancho Mirage, and La Quinta. Major freeways include I-10 and CA-111, with local landmarks such as the Palm Desert Civic Center Park.
Pricing Model
iCreative typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs.
FAQ
What services does iCreative provide in Palm Desert, California, and which industries do you specialize in locally?▶
iCreative provides managed IT services, network monitoring, cybersecurity, and cloud solutions. They specialize in industries such as healthcare, finance, retail, education, and hospitality.
How fast is iCreative average response time for tickets in Palm Desert, California, and do you offer after-hours support?▶
iCreative typically responds to support tickets within a few hours during business hours. They also offer after-hours support for urgent issues.
Does iCreative handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, iCreative provides cybersecurity solutions and compliance support for both HIPAA and PCI regulations, ensuring that clients meet necessary standards.
What does onboarding with iCreative look like for a new client, and how long does it take?▶
Onboarding with iCreative involves an initial assessment, setup of services, and training for staff. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does iCreative support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
iCreative supports a variety of tools and platforms including Microsoft 365, Google Workspace, and solutions for backups and disaster recovery, ensuring comprehensive IT support.
How does pricing work with iCreative and is it per user, per device, or a flat monthly plan?▶
iCreative uses a flat monthly pricing model with tiered options based on services, allowing clients to choose plans that suit their specific needs.
Customer Reviews
Without a doubt, the best the desert has to offer in all things tech. Johnathan and staff could not have been more courteous and helpful. I of course had made a mess of two new computers, multiple ssd drives, various Time Machine discs etc. Ended with a three hour one on one session with Johnathan. He explained everything he had repaired and taught me how to do it correctly from now on. Thanks again J. SteveH ps: they do wonderful classes, check website for class schedules
I didn't end up getting my laptop fixed at iCreative because it would've been too expensive. I panicked and took it here because the nearby Apple Store didn't have an appointment that same day, but from the get-go, I was out $65 for "diagnostics," or to be told my laptop's display needed to be replaced — something I could see for myself. At Apple, they don't charge for diagnostics. Additionally, I ended up spending $300 LESS of what I was quoted at iCreative for the fix at Apple. I understand Apple may have more resources to remain affordable/for speedier repairs, but price is a big factor to consider with our tech. devices. Both iCreative and Apple staff were polite, so not about that.
When it comes to solving any problems or challenges with your Apple products, these guys are the "Harry Potter" of Apple tech support– they work magic! Utmost in professionalism and done with a smile!
I had a Scheduled through apple online and they sent me here. I actually preferred this experience over the Genius Bar in the store. Brian was a wonder and went above and beyond the problem solving as well as just sincere kindness. The store is also beautiful and clean and have accessories for your computer as well. I will be going directly to them from now on. I don’t live local and had to drive over an hour each way as I live by Joshua Tree and the professionalism made it worth it. Thank you!
I highly recommend iCreative for your computer maintenance, updates, etc. Jonathan was extremely patient with my "lack" of computer expertise and explained my computer issues and options in an understandable manner. I've taken my previous computers in for service and either didn't fully understand the issues or felt like the technician was talking to me in another language. The appointment setting and turn around time was excellent. The entire experience was a positive one and I know where I'll go next time I need computer service!