Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoBackupify
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Desert Computers is a managed service provider located in Palm Desert, California, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, Desert Computers aims to empower businesses by providing tailored technology solutions that meet their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Desert Computers for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that client needs are met promptly and efficiently.
Service Coverage Area
Desert Computers serves Palm Desert and nearby areas including Rancho Mirage, Cathedral City, and La Quinta. Major freeways include I-10 and CA-111, with local landmarks such as the Palm Desert Civic Center Park.
Pricing Model
Desert Computers utilizes a flat monthly pricing model with tiers based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does Desert Computers provide in Palm Desert, California, and which industries do you specialize in locally?▶
Desert Computers provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is Desert Computers average response time for tickets in Palm Desert, California, and do you offer after-hours support?▶
Desert Computers typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure that client issues are addressed promptly.
Does Desert Computers handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Desert Computers provides cybersecurity services and is knowledgeable in compliance requirements for HIPAA and PCI, ensuring that client data is secure and compliant.
What does onboarding with Desert Computers look like for a new client, and how long does it take?▶
Onboarding with Desert Computers involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Desert Computers support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Desert Computers supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Desert Computers and is it per user, per device, or a flat monthly plan?▶
Desert Computers offers a flat monthly pricing model with tiers based on the services selected, allowing clients to choose a plan that best fits their needs.
Customer Reviews
They did an awesome job. We tried many other computer repair shops to get our data. We even went as far as Palm Springs. No one was able to get our data. It was hectic we were really stressed out and everyone was telling us that we have to ship our laptop out of state to get the data recovered. I was not doing that. Im so glad these guys were able to help me. They are a hidden gem for sure. The cost was a bit expensive but it was definitely worth it.
Our gaming computer would not start up. It was a custom built that was just out of warranty. It had a liquid cooling custom install and it needed some expert hands. Desert Computers did their job and we got our computer back fast. The price was worth it too since we paid well over $5,000 for our machine.
My gaming machine was not working at all. It was a really expensive gaming laptop that cost me over $5,000. I was hesitant because that same week I took it to two other places they quoted me over $1,000 to repair it and charged me to look at it. These guys were super honest and seem to know alot about my brand of laptop and even told me what the possible scenarios would be. They told me the exact symptoms that I was having without looking at my computer. They took really good care of me and got me my computer back running. If i ever need computer repair or my help with my phone repair I will be coming back.
We had an issue in our office where we didn't have any internet at all. Every single device and computer in our office was down. Matt came into the office and right away figured out that our firewall was down and broken. He unhooked it and within 20 minutes brought our office back online. We were down for hours and hours. If it wasn't for Matt we would have been in big trouble as we had big projects due. Desert computers is now setting us up with a whole new network and server.
Jessica was nice but she did not seem to know what she was doing. She kept asking me questions that was not related to my custom desktop build. The technician in the back was amazing. He knew exactly what he was doing. He fixed my problem the same day and knew what to ask.