Industries Served
HealthcareFinanceEducationRetailManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco Certified PartnerCompTIA Security+VMware Certified Professional
Overview
PM Connect is a managed service provider located in Pacific Grove, California, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and education. By leveraging advanced technology and expert support, PM Connect helps organizations streamline their IT processes and safeguard their data.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend PM Connect for their responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
PM Connect serves the Pacific Grove area and nearby cities such as Monterey, Carmel-by-the-Sea, and Seaside. The business is conveniently located near Highway 68 and is close to landmarks like the Pacific Grove Museum of Natural History.
Pricing Model
PM Connect utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does PM Connect provide in Pacific Grove, California, and which industries do you specialize in locally?▶
PM Connect provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and education.
How fast is PM Connect average response time for tickets in Pacific Grove, California, and do you offer after-hours support?▶
PM Connect typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance whenever needed.
Does PM Connect handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, PM Connect is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and meets regulatory standards.
What does onboarding with PM Connect look like for a new client, and how long does it take?▶
Onboarding with PM Connect involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the services required.
What tools and platforms does PM Connect support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
PM Connect supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with PM Connect and is it per user, per device, or a flat monthly plan?▶
PM Connect operates on a flat monthly pricing model with tiered options based on the services selected. This allows clients to choose a plan that aligns with their specific needs.
Customer Reviews