Industries Served
HealthcareFinanceRetailManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Frontier is a managed service provider based in Oxnard, California, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, Frontier aims to empower businesses by providing tailored IT services that meet their unique needs.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight Frontier's responsiveness and reliability in managing their IT needs. Reviews often mention the company's strong communication skills and commitment to security, making them a trusted partner for local businesses.
Service Coverage Area
Frontier serves Oxnard and nearby areas including Ventura, Camarillo, and Port Hueneme. Major freeways include the US-101 and CA-1, with local landmarks such as the Channel Islands Harbor and the Oxnard Performing Arts Center.
Pricing Model
Frontier offers flexible pricing structures, typically based on a per-user or per-device model. They also provide flat monthly plans with different service tiers to accommodate varying business needs.
FAQ
What services does Frontier provide in Oxnard, California, and which industries do you specialize in locally?▶
Frontier provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in industries such as healthcare, finance, and retail.
How fast is Frontier average response time for tickets in Oxnard, California, and do you offer after-hours support?▶
Frontier typically maintains a quick response time for support tickets, often resolving issues within hours. They also offer after-hours support to ensure continuous service.
Does Frontier handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Frontier is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Frontier look like for a new client, and how long does it take?▶
Onboarding with Frontier involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does Frontier support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Frontier supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Frontier and is it per user, per device, or a flat monthly plan?▶
Frontier offers pricing based on a per-user or per-device model, as well as flat monthly plans with different tiers to suit various business needs.
Customer Reviews
If I could give zero stars I would. I called the Oxnard location and whoever runs that phone line is so u professional. I was calling for a simple question and he kept speaking over me, cutting me off, rushing me and was rude and sarcastic. He ended up hanging up on me as well. Such a shame because we recently just switched to frontier after being with spectrum from 2 years. Horrible customer service.
Would love to speak to a manager about how terribly rude BILLY from this store was. Absolutely horrible customer service. Hung up on me one time before when I asked him a simple question. I called back and he told me not to call again after I told him I had no luck with his first solution he provided. I simply asked if he knew of a specific location I could call regarding internet services because the website was not working. Would love to contact a higher up about this horrible staff member. Also, this location, per google maps, states it is an “internet service provider†and I was told by Billy that this location only provides phone sales so I should stop calling. I genuinely hope that call was recorded because he should not be working in customer service. If this is the customer service Frontier provides I will not be a customer here.
Horrible service. First off no one to speak with. Have to use Chat. Secondly they get the wrong person’s account with mine. The reason for reaching is my program is Buffering!!! Plus impossible to work with!! No Frontier Offices in my area. Be forewarned, avoid at all costs!!!
15 Days with our Land line down. Ticket is still open. No guarantee when it's gonna get Fix. I think it's time to Cancelled.
Ant talk to anyone and can't get into my account and sloppy I stall