Industries Served
HealthcareRetailFinanceManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
One Internet America Business Internet and Telephone is a managed service provider located in Ontario, California. They specialize in delivering comprehensive IT solutions to local businesses, ensuring reliable connectivity and robust cybersecurity measures. With a focus on enhancing operational efficiency, they serve various industries, providing tailored services that meet the unique needs of their clients.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight One Internet America's responsiveness and reliability in managing IT services. The team is noted for their effective communication and commitment to security, ensuring that businesses can operate smoothly.
Service Coverage Area
One Internet America serves the Ontario area and nearby cities such as Rancho Cucamonga, Chino, and Fontana. The service area is accessible via major freeways including I-10 and I-15, with local landmarks such as the Ontario Mills and the Ontario International Airport.
Pricing Model
Pricing is typically structured on a per user or per device basis, with options for flat monthly plans that may include tiered service levels.
FAQ
What services does One Internet America Business Internet and Telephone provide in Ontario, California, and which industries do you specialize in locally?▶
One Internet America provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, retail, and finance.
How fast is One Internet America Business Internet and Telephone average response time for tickets in Ontario, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours. One Internet America also offers after-hours support to ensure clients receive assistance when needed.
Does One Internet America Business Internet and Telephone handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, One Internet America is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with One Internet America Business Internet and Telephone look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does One Internet America Business Internet and Telephone support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
One Internet America supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with One Internet America Business Internet and Telephone and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per user or per device model, with options for flat monthly plans that can be tailored to the specific needs of the client.
Customer Reviews
Services are great 250 Mbps, but the installation took two weeks because they didn't had the special firewall router we needed in stock, otherwise I would have given five starts.
ATT installed our dsl with only 750k download. Every webpage tool forever to load. We tried to contact other internet companies and they couldn't offer any service at all. Finally we found One Internet America that connected our office with 20 Mb making the internet way faster than ever.
I was tasked with getting internet on short notice for our office suite on 67th floor of US Bank Tower. Other vendors quoted me $25,000+ AND a 3-month completion to run fiber optic up the building to start getting internet (in most high rise buildings, tenants are responsible for running their own internet cables). With One Internet America, we were up and running only one weekend later. Not to mention, Leisser and his team were super patient with the building and rooftop access issues that we were having. It is my experience that they have always been very helpful and responsive in assisting us with technical questions related to their service.
Great if you want your company’s internet to constantly go down at random for hours and get no answers or an estimated time of when it will be back up! Customer service is horrible, she never answers my questions just an “I don’t know†for every question I have. Just a few weeks ago the internet was down for 10 hours! Then when I asked for my account to be credit they said someone would call me back in four hours! Then never returned my call to this day. We have even paid extra a month for faster internet speeds and they can’t keep their internet up for more than a couple of weeks with out it crashing and not working for hours on end! I will say that the internet speed is great, but there customer service rep. and the fact that it’s a constant problem and my whole office runs on the internet is what is wrong with this company. If you want the get frustrated to the point of no return then by all means go with them. BTW internet is down right now so just sitting here waiting AGAIN with no answers.
I worked initially with Frontier communications as they are the primary phone and internet provider in my area. They had failed to inform me that my company building did not have fiber from them and I was going to be stuck with DSL. And so..I was. 1995 called… Following the run around, numerous issues and terrible customer service, my IT company had suggested to me that we should give One Internet a try and that they had nothing but good experiences with them. Within 24 hours, I had an appt booked for the following Monday (from Friday mind you) and was told that I would finally be able to properly have my VOIP phones set up (it's been a long 4 weeks. I was beyond excited) Fast forward to now, all the computers are set up, my phones are up and running and I've had amazing, attentive CS from Leisser and the technician. I HIGHLY prefer them to any of the other companies.