Tebra

Our company has been very pleased with Talisman billing services. Our representative Kishor is very responsive whenever we have questions about patient co-pays or balances. We are very satisfied with their billing services and I would highly recommend them to others!

I am a provider who has been with Tebra for two months. In the first two weeks, I had to change my banking info. I was charged $15 by Tebra for this, and they held onto the almost $3,000 owed me until they could confirm my new bank. A month on, they STILL have my $3,000. When I email, I am assured they will look into. When I call, I am told they will pass my message along. The department that handles the money due me doesn't take phone calls. They promise to return messages in 2 business days, but lately, I haven't heard from them at all. Does it take a lawsuit to get money that is owed?

It is annoying, very bad platform. Calendar in scheduling acting like crazy eating up a lot of time, not setting the right date of schedule. It takes a thousand attempts and be lucky to get the right date. Better fix this up. Lots of changes and not working for the better! You deserve no star.

Beware!! This company has recently added a non-optional fee, with no warning, to 'ensure telecom compliance'. We have a single provider for the purpose of accessing old records, use no messaging/texting/video etc. from this platform and still have to pay so Tebra can be compliant. Basically they are just chiseling away at you even after you stop using their platform. RUN FAR AWAY FROM THIS COMPANY!

Complaint from a Chicago Based Counseling Center Regarding: Kareo (Now operating as Tebra) Our practice signed on with Kareo—now operating under the name Tebra—after being assured that it was a modern, high-tech EHR solution built for Mental and Behavioral Health providers. During the onboarding process, their sales representatives made numerous promises, including the availability of compliance documentation and integrated forms essential for our operations. However, once we signed the contract and completed a full migration from our previous system (Therasoft), we were told that we had “misunderstood” what was included. By then, our patient data had already been ported, our team trained, and the transition too far along to reverse without major disruption. Since then, we’ve faced repeated, serious issues—particularly with billing. Claims frequently fail due to system-generated taxonomy code and NPI errors, despite our team inputting correct and verified information. These are not isolated incidents but ongoing, systemic problems clearly tied to the functionality of their software. We’ve been in constant contact with their support team for resolution, but the assistance has been inadequate, often dismissive, and at times completely absent. Compounding the issue are platform outages, which directly interfere with client care and day-to-day operations. This software transition has caused our practice significant financial harm. Tebra’s failure to provide what was promised—combined with ongoing billing malfunctions and insufficient support—has pushed us to the brink of financial collapse. We are currently exploring legal action. We urge any healthcare provider considering this platform to proceed with extreme caution. In our experience, Tebra has demonstrated a pattern of over-promising, under-delivering, and offering little support once a contract is signed.