Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
AUTOMATES is a managed service provider located in National City, California, specializing in IT services for local businesses. They offer a comprehensive range of solutions designed to enhance operational efficiency and security. By leveraging advanced technology and expert support, AUTOMATES helps organizations streamline their IT processes, ensuring reliability and peace of mind for their clients.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend AUTOMATES for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
AUTOMATES serves National City and surrounding areas including Chula Vista, San Diego, and Imperial Beach. The service area is accessible via major freeways such as I-5 and I-805, and is near landmarks like the National City Marina and Kimball Park.
Pricing Model
AUTOMATES typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving tailored IT support.
FAQ
What services does AUTOMATES provide in National City, California, and which industries do you specialize in locally?▶
AUTOMATES provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is AUTOMATES average response time for tickets in National City, California, and do you offer after-hours support?▶
AUTOMATES has an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance whenever needed.
Does AUTOMATES handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, AUTOMATES is equipped to handle cybersecurity and compliance for both HIPAA and PCI, ensuring that clients meet necessary regulatory requirements.
What does onboarding with AUTOMATES look like for a new client, and how long does it take?▶
Onboarding with AUTOMATES involves an initial assessment, followed by the implementation of tailored IT solutions. The process typically takes 2-4 weeks, depending on the complexity of the client's needs.
What tools and platforms does AUTOMATES support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
AUTOMATES supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with AUTOMATES and is it per user, per device, or a flat monthly plan?▶
AUTOMATES utilizes a flat monthly pricing model with tiered options based on the services selected. This structure allows flexibility for businesses to choose the support they need.
Customer Reviews
Our agency has been working with Automates for a couple of years now, and the experience has been nothing short of excellent. Their entire team has been incredibly helpful, consistently assisting us in resolving technical issues promptly and efficiently. They’ve become a trusted partner for our business needs. Recently, I had the pleasure of working with Frank on our migration from Google to Microsoft. Frank has been fantasticâ€â€responsive, attentive, and incredibly supportive throughout the entire process. His expertise and commitment to ensuring a smooth transition made a potentially complex project feel seamless. I highly recommend Automates to any company in need of reliable IT services. Their professionalism and customer care truly set them apart.
My company recently experienced a hacking situation that not only occurred on a weekend, but a holiday weekend, as well. Not only did team at Automates work through the holiday weekend, but they also communicated consistently throughout the process. They are professional, effective and efficient not to mention truly compassionate – especially to a very scared/freaked out business owner! I can now feel that my company is safe because of the Automates team. Forever grateful to Tommy, Jamie, Jayson, Troy, Sunny and the entire Automates Team!
I have worked with Automates for two of my companies over the period of I think around 3 years. They are very responsive and they always fix my problems no matter how random. They save me HOURS of aggravation handling things that are over my skillset for technical settings and they make sure my system is secure. I have also been in situations where my computer was running incredibly slow, impeding my team’s ability to work and they always get us back online quickly. I highly recommend!!!!
We love automates!! They are consistent, always helpful, and knowledgeable. Their attention to detail provides high level service that can't be beat. They work quickly and efficiently with any need of ours. You can't find anyone better.
Tommy and his team are amazing. They keep me safe from cyber attacks and are always quick to find me a solution for my business when something isnt working right. Cant recommend them enough.