Industries Served
HealthcareFinanceRetailManufacturingEducation
Managed Service Provider
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Rockthorn – Managed IT Services is a dedicated managed service provider located in Monrovia, California. They specialize in delivering comprehensive IT solutions to local businesses, ensuring operational efficiency and security. With a focus on small to medium-sized enterprises, Rockthorn offers tailored services that enhance productivity and protect against cyber threats, making them a valuable partner for organizations in the area.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight Rockthorn's responsiveness and reliability in managing their IT needs. The team is noted for effective communication and a strong focus on security, providing peace of mind to businesses.
Service Coverage Area
Rockthorn serves Monrovia and surrounding areas including Arcadia, Duarte, and Pasadena. The service area is accessible via major freeways such as the 210 and 605, and is near landmarks like the Monrovia Historical Museum.
Pricing Model
Pricing is structured on a flat monthly basis with tiered options based on the level of service required. This allows businesses to choose a plan that best fits their needs.
FAQ
What services does Rockthorn – Managed IT Services provide in Monrovia, California, and which industries do you specialize in locally?▶
Rockthorn offers a range of services including managed endpoints, network monitoring, cloud migrations, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Rockthorn – Managed IT Services average response time for tickets in Monrovia, California, and do you offer after-hours support?▶
Rockthorn typically responds to support tickets within a few hours during business hours. They also provide after-hours support for urgent issues.
Does Rockthorn – Managed IT Services handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Rockthorn is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that client data is protected according to industry standards.
What does onboarding with Rockthorn – Managed IT Services look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. This process typically takes 2-4 weeks.
What tools and platforms does Rockthorn – Managed IT Services support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Rockthorn supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client needs.
How does pricing work with Rockthorn – Managed IT Services and is it per user, per device, or a flat monthly plan?▶
Rockthorn utilizes a flat monthly pricing model with tiered options based on service levels, allowing clients to choose a plan that fits their specific requirements.
Customer Reviews