Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+VMware Certified Professional
Overview
IThinkSource is a managed service provider based in Mission Viejo, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, IThinkSource aims to empower organizations by managing their IT infrastructure effectively.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend IThinkSource for their responsiveness and reliability. Many reviews highlight the company's strong communication skills and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
IThinkSource serves the Mission Viejo area and nearby cities such as Laguna Niguel, Rancho Santa Margarita, and Lake Forest. The service area is accessible via major freeways including the I-5 and I-405, with landmarks like the Mission Viejo Mall and Saddleback College.
Pricing Model
IThinkSource typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does IThinkSource provide in Mission Viejo, California, and which industries do you specialize in locally?▶
IThinkSource provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is IThinkSource average response time for tickets in Mission Viejo, California, and do you offer after-hours support?▶
IThinkSource typically has a rapid response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does IThinkSource handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, IThinkSource is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with IThinkSource look like for a new client, and how long does it take?▶
Onboarding with IThinkSource involves an initial assessment of IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the requirements.
What tools and platforms does IThinkSource support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
IThinkSource supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and accessibility.
How does pricing work with IThinkSource and is it per user, per device, or a flat monthly plan?▶
IThinkSource generally uses a flat monthly pricing model with tiered options based on services. This allows clients to choose a plan that fits their specific needs.
Customer Reviews
We have been working with ithinksource for 12 years and had a phenomenal experience with Gary and his team. They are quick, responsive, and proactive to our company needs (local manufacturing and distribution to retailers) They have assisted with over 3,000 tickets/requests, and make sure our server and systems are maintained and optimized. I strongly recommend opening up a conversation with them if you're looking for an update or audit of your current systems and IT support.
I am pleased to offer my highest recommendation for Ithink Source. Our company has worked closely with them for several years, and their expertise, responsiveness, and commitment to excellence have been truly outstanding. From day one, Ithink Source has demonstrated a deep understanding of our IT needs, offering tailored solutions that have significantly improved our operations. Whether it’s troubleshooting urgent issues or implementing long-term technology strategies, their team consistently goes above and beyond to ensure we are fully supported. Their proactive approach to IT management has minimized downtime and ensured our systems run smoothly at all times. They are always quick to respond to any concerns or questions we have, no matter how big or small, and they explain technical matters in a way that’s easy to understand. What sets Ithink Source apart is their dedication to client satisfaction. They are not just a service provider but a true partner in our success. Their professionalism, expertise, and reliability have made them an invaluable asset to our team.
IThinksource is our Company's main provider for IT Support services. Their response time and efficiency when tackling any issue is superb. I have personally have not come across a support company that has been SO reliable. They take their time to explain your options and help/complete the problem at hand. I would definitely recommend them to any company looking to outsource for support, very reputable. Our site assigned tech Scott Matsumoto has been genuinely committed in assisting our team's success, a true professional. We are proud to continue our collaboration with their team.
I think they go by IT Tech Works, but same company. Anyway, these guys are fantastic. They don't mess around and get things done fast. One of the best decisions I made for the company was to switch our outside IT company to this company because not only are we saving a ton of money, things are getting done so much faster without any problems. We migrated from physical server to the cloud and it almost felt too smooth? Can't complain!
We have been fortunate to work with IThinkSource for several years for our IT needs, and they have been CRITICAL for our business. They are incredibly responsive and forward-thinking with problem solving and introducing ideas that will support our business. Highly recommend them!