Industries Served
HealthcareFinanceRetailEducationLegal
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
XO is a managed service provider located in Los Angeles, California, offering comprehensive IT solutions to local businesses. They specialize in delivering reliable and secure IT services, including network management, cybersecurity, and cloud solutions. By focusing on the unique needs of their clients, XO helps businesses enhance their operational efficiency and protect their digital assets.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend XO for their responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, ensuring that businesses feel supported and protected.
Service Coverage Area
XO serves the greater Los Angeles area, including nearby cities such as Burbank, Glendale, and Pasadena. The service area is accessible via major freeways like the 101 and 405, with recognizable landmarks such as the Hollywood Sign and Griffith Park.
Pricing Model
XO utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving tailored IT support.
FAQ
What services does XO provide in Los Angeles, California, and which industries do you specialize in locally?▶
XO provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is XO average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
XO typically responds to tickets within one hour during business hours. They also offer after-hours support to ensure clients receive assistance when needed.
Does XO handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, XO is equipped to manage cybersecurity and compliance for both HIPAA and PCI, ensuring that clients meet necessary regulatory requirements.
What does onboarding with XO look like for a new client, and how long does it take?▶
Onboarding with XO involves an initial assessment, setup of services, and training for staff. This process typically takes 2-4 weeks, depending on the complexity of the client's needs.
What tools and platforms does XO support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
XO supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client requirements.
How does pricing work with XO and is it per user, per device, or a flat monthly plan?▶
XO operates on a flat monthly pricing model with tiered options based on services. This allows clients to choose a plan that best fits their needs, whether per user or per device.
Customer Reviews
The XO team is awesome. Their projects and implementation group is second to none. The support team is great – quick, polite, knowledgeable, and respectful of your time. Whenever there's a big problem, they work overtime to fix it, even if it's on the weekend, overnight, or a holiday. Joel, Nik, Greg, Irving, Ross, Saad, Robert, Mahender, and others are all all-stars. Highly recommend them for managed services in Los Angeles or Toronto (where their main offices are) or anywhere else. They're also great with new store/office installations, audits/consultations, cybersecurity, and Azure and Microsoft 365 services.
For the several years that our company has been using GeekTek, I have found Eric and his staff to be consistently professional, prompt and effective. They are very good at what they do and resolve all of our situations with care, even though we have a seemingly endless variety of IT issues, equipment and staff. Eric and many members of his team have become company colleagues to us. They understand our bottom line and our particular style. I am very impressed by their level of service, helpfulness and attitude.
In business one of the scariest things to do is entrust a new IT team with all your private documents. From the second we met the CEO, Eric Schlissel, we were put at ease. Eric’s entire team is quick, efficient, knowledgeable, friendly, professional, and has exceptional follow up! I actually enjoy calling although it’s rare since their preventative maintenance is unparalleled. “On Boarding†process is simple and very straightforward. Mostly importantly Eric doesn’t disappear once you sign a contract, he is always available for discussions from new projects to billing. This may seem too good to be true, I know, but just call and see for yourself… I guarantee whoever answers will be helpful and friendly. Lastly, just as an FYI – I found GeekTek via a quick google search! I had no existing relationship with them prior to that. I certainly got lucky!
The GeekTek team has been supporting our multi-campus network for 4 years and we couldn't be happier. We highly recommend their services!
Eddie did a great service, fixed my SE and gave me a great price for a screen protector