Industries Served
HealthcareFinanceRetailEducationLegal
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceAWSVMwareCisco
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+AWS Certified
Overview
PCHelperTeam is a managed service provider based in Los Angeles, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network monitoring, cybersecurity, and cloud migrations, ensuring that their clients can operate efficiently and securely. By leveraging advanced technology and expert support, PCHelperTeam delivers value to small and medium-sized enterprises, helping them to enhance productivity and reduce downtime.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently commend PCHelperTeam for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses. Overall, customer satisfaction is high, reflecting the quality of service provided.
Service Coverage Area
PCHelperTeam serves the greater Los Angeles area, including nearby cities such as Santa Monica, Culver City, and Beverly Hills. The firm is conveniently located near major freeways such as the 10 and 405, close to landmarks like Westfield Century City and the Getty Center.
Pricing Model
PCHelperTeam offers flexible pricing structures, including per user and per device models, as well as flat monthly plans with tiered options to accommodate varying business needs.
FAQ
What services does PCHelperTeam provide in Los Angeles, California, and which industries do you specialize in locally?▶
PCHelperTeam provides a range of IT services including managed endpoints, network monitoring, cybersecurity, and cloud migrations. They specialize in industries such as healthcare, finance, retail, education, and legal.
How fast is PCHelperTeam average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
PCHelperTeam typically has a rapid response time for tickets, often addressing issues within a few hours. They also offer after-hours support to ensure that clients receive assistance whenever needed.
Does PCHelperTeam handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, PCHelperTeam is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with PCHelperTeam look like for a new client, and how long does it take?▶
Onboarding with PCHelperTeam involves an initial assessment, setup of services, and training for staff. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does PCHelperTeam support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
PCHelperTeam supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions tailored to client requirements.
How does pricing work with PCHelperTeam and is it per user, per device, or a flat monthly plan?▶
Pricing at PCHelperTeam can be structured per user, per device, or as a flat monthly plan, allowing businesses to choose the model that best fits their operational needs.
Customer Reviews
Really the best service I've ever had for computer fix. My ROG had an overheating issue, and they fixed it quickly and at the best price among different providers. They do follow-ups to make sure everything works fine. They even offered a late-night drop-off since I live a bit far from their place. Will definitely choose them again next time!
Soroush and Hector provide excellent and timely service! They are very knowledgeable and responsive. We’ve maintained a relationship with PCHelper Team for several years now and appreciate their dependability.
Our entire home network was down and the house smelled of smoke. We contacted Soroush, expecting to arrange an appointment for the following Monday as the problem occurred Friday afternoon. Soroush instantly replied, came over within 2 hours, identified the electrical problem and got the network working. He even researched the electrical part that caused the problem and offered to get an electrician to repair the pump that was causing the problem. I’ve never had better customer service. he is the best!
WOW what a service, — thank you guys for taking my call in such early hour, I am so relieved, you guys really made my day. I just have to tell everyone about this, they got all sorts of tools in their computer lab, I had never seen this many tools and equipment, I think one of their techs answered the call so early in the morning, they came and met me on on a THANKS GIVING day, unbelievable, I couldn't even find any IT or computer store open let alone getting someone answering the phone and helping me. The fellow who helped me just pressed a few buttons and looked at my 4 thousand dollars MSI laptop and then explained the problem when I was thinking the issue was something completely different. I think his name was Soroush, he explained the error and slowness and the noise, just couldn't believe it how easy to understand he made it for me. He took out the little piece of plastic VOILA, it is working again. He also gave me recommendations for future work and improvements and gave me options and cost of each and and just so polite and friendly fellow. Thank you so much for such great job! HAPPY THANKS GIVING
Highly recommend & would go back if needed again. I walked in and Hector immediately did an initial assessment on my laptop and was able to determine the hard drive was fine but there was some other issue. I left my laptop with him and he figured out and fixed the issue within an hour. Super nice and great service.