Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceAWSVMwareCisco
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+AWS Certified
Overview
OWG LA is a managed service provider located in Los Angeles, California, specializing in IT services for local businesses. They offer a comprehensive range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, OWG LA aims to empower businesses by leveraging technology to drive growth and innovation.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend OWG LA for their responsiveness and reliability. Many reviews highlight the team's effective communication and commitment to security, ensuring peace of mind for businesses. Overall, customer satisfaction is high, reflecting a strong service ethos.
Service Coverage Area
OWG LA serves the greater Los Angeles area, including nearby cities such as Santa Monica, Culver City, and West Hollywood. The service area is accessible via major freeways like the I-10 and I-405, with landmarks such as the Getty Center and UCLA nearby.
Pricing Model
OWG LA typically employs a flat monthly pricing model with tiered options based on service levels. This allows businesses to choose a plan that best fits their needs and budget.
FAQ
What services does OWG LA provide in Los Angeles, California, and which industries do you specialize in locally?▶
OWG LA provides a range of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in industries such as healthcare, finance, and retail.
How fast is OWG LA average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
OWG LA typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure that clients receive assistance when needed.
Does OWG LA handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, OWG LA is equipped to handle cybersecurity and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with OWG LA look like for a new client, and how long does it take?▶
Onboarding with OWG LA involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the requirements.
What tools and platforms does OWG LA support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
OWG LA supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with OWG LA and is it per user, per device, or a flat monthly plan?▶
OWG LA offers a flat monthly pricing model with tiered options based on the services selected. This allows clients to choose a plan that aligns with their specific needs.
Customer Reviews
Overwatch Group is fantastic. They are always quick to respond and get things done right the first time. Today, I put an order in that realistically I thought would not be taken care of for several days, instead it was several hours. I can't recommend them highly enough
The team at Overwatch Group provide incredible service and strategy. Our massive design server was in need of huge update and improvement. Overwatch met with our team and built a new system for us that exceeded every expectation, even down to features we only dreamed were possible! They took the time to understand our business needs and continue to support us quickly and professionally. I highly recommend and trust the team at Overwatch. Without a doubt the best IT firm I’ve worked with.
We couldn't be happier working with the entire team at Overwatch Group. They provide exceptional service and are courteous, responsive, knowledgeable and professional. IT support can be intimidating and frustrating at times, but everyone at Overwatch Group is able to explain things plainly and keep us current with our IT needs. I highly recommend Overwatch Group and can say confidently that they are a great IT service company!
Nick and the team at Overwatch have taken care of us huge. I'm pretty tech-y and can figure out a lot of stuff, but all the enterprise and cross-platform things they get to work for us and implement are next level. Any problems, we have a direct line to the team and issues get fixed, tweaked and worked out in a timely manner. They've been a huge help at every step and love working with them. Highly recommend.
Overwatch have been wonderful during our time working with them – all of the staff are friendly, responsive and reliable. Our company has grown a lot over the past few years and the team have been really great at making sure our IT systems grow with us. Highly recommend!