Industries Served
HealthcareFinanceRetailEducationManufacturing
Managed Service Provider
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Machina IT Managed Services & Support provides comprehensive IT solutions to businesses in Los Angeles, California. They specialize in managed services, including network monitoring, cybersecurity, and cloud solutions, aimed at enhancing operational efficiency and security for local enterprises. With a focus on small to medium-sized businesses, Machina IT delivers tailored support that helps clients navigate the complexities of modern technology.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight Machina IT's responsiveness and reliability in managing their IT needs. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
Machina IT serves the greater Los Angeles area, including nearby cities such as Pasadena, Burbank, and Santa Monica. The service area is accessible via major freeways like the I-10 and I-405, with recognizable landmarks including the Staples Center and Griffith Park.
Pricing Model
Pricing is typically structured on a per-user or per-device basis, with options for flat monthly plans that include various service tiers to accommodate different business needs.
FAQ
What services does Machina IT Managed Services & Support provide in Los Angeles, California, and which industries do you specialize in locally?▶
Machina IT offers a range of services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Machina IT Managed Services & Support average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
Machina IT typically responds to support tickets within a few hours during business hours and offers after-hours support to ensure continuous service.
Does Machina IT Managed Services & Support handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Machina IT is equipped to manage cybersecurity and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Machina IT Managed Services & Support look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of services tailored to their needs. This process typically takes a few weeks.
What tools and platforms does Machina IT Managed Services & Support support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Machina IT supports a variety of tools and platforms including Microsoft 365, Google Workspace, and offers solutions for backups and disaster recovery to ensure data integrity.
How does pricing work with Machina IT Managed Services & Support and is it per user, per device, or a flat monthly plan?▶
Pricing is generally based on a per-user or per-device model, with options for flat monthly plans that provide flexibility based on the services required.
Customer Reviews
Machina IT is a outstanding company to work with, every time I have a problem Jose response immediately and fixes my problem. It doesn't matter if is something small like my scanner doesn't work, he's on it. Thank you Jose for your great service. I recommend Machina IT to any business who needs an IT service.
Machina IT has helped in multiple facets of our organization, from Network and Server Support to Business analytics and ERP project management. Most recently, 9/6/2021 we had a disaster happen when preforming a hardware upgrade on one of our servers. The RAID config was wiped out on one of our VMWare host which rendered our VM Servers inaccessible. The servers that were inaccessible consisted of some of our main production servers (ERP, Domain Controller, File Server, etc.). The tech was deployed at the drop of a hat once phone support was not doing the trick. The onsite technician assessed the situation and provided a Path to recovery. Today I am reaping the benefits to be partnered with a company like MachinaIT since I have now recovered my main servers and operations are continuing as normal. Highly recommend using Machina IT!!!!
Machina IT LLC was referred to me by UNIVOIP my internet/telephone provider. Jose and Brandon both visited my site and analysed my situation and confirmed their ability to meet my needs satisfactorily. The disconnected my T-1 from AT&T and connected the SPECTRUM modem, telephone and internet WiFi successfully and smoothly, I might add. This Company was on time and communicated perfectly. I highly recommend Machina IT LLC for all your tech and telephony needs. Sincerely, Carl Beatty – President California Driving School, Inc
Jose has created some custom reports for us that have allowed me to use an archaic business software platform to pull sales history. He then takes the time to teach me how to use what he has developed. Priceless!!
Jose is an amazing person. He knows what he is doing and works super-fast. Whenever I have an issue, I just call him and its fixed.