Industries Served
HealthcareFinanceRetailEducationLegal
Managed Service Provider
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+VMware Partner
Overview
Generation IX is a managed service provider based in Los Angeles, California, dedicated to delivering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations while benefiting from reliable technology support. With a commitment to enhancing operational efficiency and security, Generation IX serves various industries, providing tailored IT strategies that align with business goals.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently highlight Generation IX's responsiveness and reliability in addressing IT issues. The team is noted for their strong communication skills and commitment to security, providing peace of mind for businesses relying on their services.
Service Coverage Area
Generation IX serves the greater Los Angeles area, including nearby cities such as Culver City, Santa Monica, and West Hollywood. Major freeways include the I-405 and I-10, with recognizable landmarks like the Los Angeles County Museum of Art and the Santa Monica Pier.
Pricing Model
Pricing is typically structured on a per-user or per-device basis, with options for flat monthly plans that may include tiered service levels. This flexibility allows businesses to choose a model that best fits their needs.
FAQ
What services does Generation IX | Managed IT Services & IT Support In Los Angeles provide in Los Angeles, California, and which industries do you specialize in locally?▶
Generation IX offers a range of services including managed endpoints, network monitoring, cybersecurity, and cloud migrations. They specialize in industries such as healthcare, finance, retail, education, and legal.
How fast is Generation IX | Managed IT Services & IT Support In Los Angeles average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
Generation IX typically maintains a rapid response time for support tickets, often addressing issues within a few hours. They also provide after-hours support to ensure continuous service for their clients.
Does Generation IX | Managed IT Services & IT Support In Los Angeles handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Generation IX is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with Generation IX | Managed IT Services & IT Support In Los Angeles look like for a new client, and how long does it take?▶
Onboarding with Generation IX involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Generation IX | Managed IT Services & IT Support In Los Angeles support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Generation IX supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Generation IX | Managed IT Services & IT Support In Los Angeles and is it per user, per device, or a flat monthly plan?▶
Pricing at Generation IX is generally based on a per-user or per-device model, with options for flat monthly plans that can be customized to fit the specific needs of each business.
Customer Reviews
I have had many great experiences with Generation IX especially Anthony. He is very patient and attentive and answers all of my questions – and I have A LOT! Very professional and cares about what he is doing. Highly recommend 🙂
We have a 45 person, multi-office architecture firm in Los Angeles that needs frequent cutting-edge support. Generation IX has been critical to keeping that cutting edge sharp, as well as providing reliable maintenance (both preventative and ongoing) to our systems and network infrastructure. We've been a long-time client of theirs, and have no plans to look elsewhere anytime soon. Always reliable, and with a strong emphasis on direct client relations – their team feels like an extension of our own. Proud to work with them as one of our support vendors.
Great MSP! Have been with them for over half a year and they have provided fantastic support and help for our business. Onboarding was smooth and their availability and experience really shine with some of the techs on their team.
Generation IX has been great for our company! Their engineers are very skilled and professional and always a pleasure to work with. Anthony and his team always do a stellar job when it comes to my computer needs!
I am delighted to share my exceptional experience with Anthony C, who provided unparalleled IT support that exceeded all my expectations. Anthony demonstrated remarkable proficiency in handling a variety of IT issues, including troubleshooting software glitches, optimizing system performance, and ensuring data security. Their comprehensive knowledge and expertise were evident throughout the entire process. What truly sets Anthony apart is their exceptional problem-solving skills and ability to communicate technical concepts in a clear and understandable manner. They approached each challenge with professionalism and diligence, consistently delivering effective solutions promptly.