Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Captain IT is a managed service provider based in Los Angeles, California, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, Captain IT helps businesses navigate the complexities of technology, ensuring they can focus on their core operations while maintaining a secure IT environment.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend Captain IT for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
Captain IT serves the greater Los Angeles area, including nearby cities such as Pasadena, Burbank, and Santa Monica. Major freeways include the I-10 and I-405, with recognizable landmarks like the Staples Center and Griffith Park.
Pricing Model
Captain IT utilizes a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Captain IT provide in Los Angeles, California, and which industries do you specialize in locally?▶
Captain IT provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Captain IT average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
Captain IT typically responds to tickets within a few hours during business hours. They also offer after-hours support to ensure critical issues are addressed promptly.
Does Captain IT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Captain IT has expertise in cybersecurity and compliance, including HIPAA and PCI standards, ensuring that clients meet necessary regulatory requirements.
What does onboarding with Captain IT look like for a new client, and how long does it take?▶
Onboarding with Captain IT involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does Captain IT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Captain IT supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Captain IT and is it per user, per device, or a flat monthly plan?▶
Captain IT operates on a flat monthly pricing model with tiered options based on the services provided, allowing businesses to choose a plan that best fits their needs.
Customer Reviews
Want to give a Huge Thanks to Captain IT for the amazing IT Support they provide. The way they step up and help when help is needed at anytime is amazing. I highly recommend Captain IT for all your IT support needs. You will not be disappointed.
Team Captain IT, thank you for your ongoing support, it is always good to know we can depend on your knowledge and great customer service when needed.
Great Customer Service. Captain IT tech Cameron was courteous and knowledgeable. Highly recommended.