Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
818 IT SUPPORT is a managed service provider based in Los Angeles, California, offering comprehensive IT solutions to local businesses. They specialize in delivering reliable and secure IT services tailored to various industries, ensuring that clients can focus on their core operations without worrying about technology. With a commitment to exceptional customer service, 818 IT SUPPORT provides proactive support and innovative solutions that enhance productivity and safeguard business data.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend 818 IT SUPPORT for their responsiveness and reliability. The team is noted for their effective communication and strong focus on security, ensuring that businesses feel supported and protected.
Service Coverage Area
818 IT SUPPORT serves the greater Los Angeles area, including Tarzana, Woodland Hills, Encino, Calabasas, and Reseda. The firm is conveniently located near the 101 and 405 freeways, close to landmarks such as the Topanga State Park and the Westfield Topanga mall.
Pricing Model
Pricing is structured on a flat monthly basis with tiered options available based on the level of service required. This model allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does 818 IT SUPPORT provide in Los Angeles, California, and which industries do you specialize in locally?▶
818 IT SUPPORT provides a range of services including managed endpoints, network monitoring, cloud migrations, and cybersecurity. They specialize in industries such as healthcare, finance, retail, education, and manufacturing.
How fast is 818 IT SUPPORT average response time for tickets in Los Angeles, California, and do you offer after-hours support?▶
The average response time for tickets is typically within one hour during business hours. 818 IT SUPPORT also offers after-hours support to ensure that clients receive assistance whenever they need it.
Does 818 IT SUPPORT handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, 818 IT SUPPORT is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure and meets regulatory standards.
What does onboarding with 818 IT SUPPORT look like for a new client, and how long does it take?▶
Onboarding with 818 IT SUPPORT involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the client's requirements.
What tools and platforms does 818 IT SUPPORT support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
818 IT SUPPORT supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with 818 IT SUPPORT and is it per user, per device, or a flat monthly plan?▶
Pricing with 818 IT SUPPORT is based on a flat monthly plan with tiered options, allowing businesses to choose the level of service that best fits their needs, whether per user or per device.
Customer Reviews