Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Empowering Technology Solutions (ETS) is a managed service provider located in Lake Forest, California, dedicated to delivering comprehensive IT services to local businesses. They specialize in providing reliable technology solutions that enhance operational efficiency and security. With a focus on small to medium-sized enterprises, ETS offers tailored support that helps clients navigate the complexities of modern technology, ensuring they can focus on their core business objectives.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Empowering Technology Solutions (ETS) for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring that client needs are met promptly and effectively.
Service Coverage Area
Empowering Technology Solutions (ETS) serves the Lake Forest area and nearby cities such as Irvine, Mission Viejo, and Laguna Hills. The service area is accessible via major freeways including the I-5 and I-405, and is close to landmarks like the Lake Forest Sports Park.
Pricing Model
ETS typically employs a flat monthly pricing model with tiered options based on the level of service required. This structure allows businesses to budget effectively while receiving consistent support.
FAQ
What services does Empowering Technology Solutions (ETS) provide in Lake Forest, California, and which industries do you specialize in locally?▶
Empowering Technology Solutions (ETS) offers a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is Empowering Technology Solutions (ETS) average response time for tickets in Lake Forest, California, and do you offer after-hours support?▶
ETS maintains an average response time of under one hour for support tickets. They also provide after-hours support to ensure clients receive assistance whenever needed.
Does Empowering Technology Solutions (ETS) handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Empowering Technology Solutions (ETS) is equipped to manage cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Empowering Technology Solutions (ETS) look like for a new client, and how long does it take?▶
Onboarding with ETS involves an initial assessment of the client's IT environment, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the client's needs.
What tools and platforms does Empowering Technology Solutions (ETS) support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
ETS supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Empowering Technology Solutions (ETS) and is it per user, per device, or a flat monthly plan?▶
Pricing with ETS is typically structured as a flat monthly plan with tiered options based on service levels, allowing for flexibility depending on the client's requirements.
Customer Reviews
ETS is our IT Dept! I have had interactions with them for over 2 months and must applaud their customer services skills! You submit a ticket and within minutes a technician is at your desk ready to assist! Thank you ETS for your committed customer service!!
ETS staff are always available and willing to help me with any problems I may have with my PC, laptop, phone, etc. They are quick, professional and courteous. I am so pleased with the work they do for me and my colleagues.
Need IT help and they called within minutes and took care of the issue quickly. Professional and competent group. They'll do a great job for you and your organization.
Quick response, knowledgeable and easy to work with, always have the answer! Awesome job guys! ~Brenda
Thank you for always being ON TOP OF IT FOR OUR COMPANY!