Industries Served
HealthcareFinanceRetailEducationLegal
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft Certified PartnerCompTIA Security+Cisco Certified Network Associate
Overview
User Friendly Computer Services (Mobile Tech Support) is a managed service provider based in Laguna Beach, California. They specialize in delivering comprehensive IT solutions to local businesses, ensuring reliable support and enhanced cybersecurity. With a focus on small to medium-sized enterprises, they offer tailored services that help clients optimize their technology infrastructure and improve operational efficiency.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk support
- cybersecurity solutions
- data backups
Review Summary
Clients frequently praise User Friendly Computer Services for their responsiveness and reliability. Common themes in reviews include effective communication and a strong focus on security, making them a trusted partner for local businesses.
Service Coverage Area
User Friendly Computer Services serves Laguna Beach and surrounding areas including Newport Beach, Dana Point, and San Juan Capistrano. They are conveniently located near the Pacific Coast Highway and the Laguna Canyon Road, close to the Laguna Art Museum.
Pricing Model
The pricing model is typically structured on a per user or per device basis, with options for flat monthly plans that can be tailored to the needs of each client.
FAQ
What services does User Friendly Computer Services (Mobile Tech Support) provide in Laguna Beach, California, and which industries do you specialize in locally?▶
User Friendly Computer Services offers a range of IT services including managed endpoints, network monitoring, and cybersecurity solutions. They specialize in serving industries such as healthcare, finance, and retail.
How fast is User Friendly Computer Services (Mobile Tech Support) average response time for tickets in Laguna Beach, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. They also provide after-hours support to ensure critical issues are addressed promptly.
Does User Friendly Computer Services (Mobile Tech Support) handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, User Friendly Computer Services is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that client data is secure.
What does onboarding with User Friendly Computer Services (Mobile Tech Support) look like for a new client, and how long does it take?▶
Onboarding involves an initial assessment of the client's IT environment, followed by the implementation of necessary services. The process typically takes a few weeks, depending on the complexity of the client's needs.
What tools and platforms does User Friendly Computer Services (Mobile Tech Support) support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
User Friendly Computer Services supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with User Friendly Computer Services (Mobile Tech Support) and is it per user, per device, or a flat monthly plan?▶
Pricing is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the services required by the client.
Customer Reviews
Alex Joyce is the best and most professional technician for any and all computer needs–from repairs, to software installations, to recommending new equipment. I trust his work implicitly. His friendly nature and efficient working style is a great combination. He responds to emergency calls in timely manner and his rates are reasonable. So grateful to the person who referred him to me. You will also be glad you gave Alex a call. There is no one else like him!
Can I give 10 stars? We have been using Alex Joyce of User-Friendly Computer Services for a few years now and could not be happier with the service. He is fantastic, knowledgeable, and extremely easy to work with. It is not only educational, as we flood him with questions, but also fun. We highly recommend him.
Like most people I was nervous about letting someone near my personal computer…but Alex was professional, respectful, courteous and friendly. He showed up on time and did everything we agreed to in the time frame we expected. He communicates well with you before and during the appointments. I would recommend him for your computer needs and would use his services again if I ever encounter additional issues. I recommend him as a good resource for whatever your issues are.
I came down to California to sell my mother's house and suddenly had computer issues. I looked locally for help and came across User Friendly Computer Services. I have used him twice now and plan to use him when I return home. He is so kind, smart in his field and treats you with respect even when you are a computer dummy like me. I highly recommend Alex to everyone and will always know he will be here for me.
In all the years I have been using my computer I have employed quite a number of computer techs. And I have had a few good ones. But Alex is the tops. Knows his business, resolves issues quickly, is so personable I kinda hated to see him leave, and for all that, he's fair and his charges very reasonable. Can't be beat!