Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
IT Problem Solver, Inc is a managed service provider based in Ladera Ranch, California, specializing in IT solutions for local businesses. They offer a range of services designed to enhance operational efficiency and security, catering to various industries including healthcare, finance, and retail. With a focus on reliability and customer support, they aim to empower businesses to leverage technology effectively.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently highlight IT Problem Solver, Inc's responsiveness and reliability in addressing IT issues. The team is noted for their effective communication and commitment to security, ensuring peace of mind for businesses.
Service Coverage Area
IT Problem Solver, Inc serves Ladera Ranch and surrounding areas including Rancho Santa Margarita, Mission Viejo, and San Juan Capistrano. The service area is accessible via major freeways such as the 5 and 241, and is near landmarks like the Ladera Ranch Town Green.
Pricing Model
The pricing structure typically operates on a per user or per device basis, with options for flat monthly plans that may include tiered services based on business needs.
FAQ
What services does IT Problem Solver, Inc provide in Ladera Ranch, California, and which industries do you specialize in locally?▶
IT Problem Solver, Inc offers a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, finance, and retail.
How fast is IT Problem Solver, Inc average response time for tickets in Ladera Ranch, California, and do you offer after-hours support?▶
The average response time for tickets is typically within a few hours during business hours. IT Problem Solver, Inc also offers after-hours support to ensure critical issues are addressed promptly.
Does IT Problem Solver, Inc handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, IT Problem Solver, Inc provides cybersecurity services that include compliance support for HIPAA and PCI, ensuring that businesses meet necessary regulatory requirements.
What does onboarding with IT Problem Solver, Inc look like for a new client, and how long does it take?▶
Onboarding with IT Problem Solver, Inc involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does IT Problem Solver, Inc support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
IT Problem Solver, Inc supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with IT Problem Solver, Inc and is it per user, per device, or a flat monthly plan?▶
Pricing with IT Problem Solver, Inc is generally structured on a per user or per device basis, with options for flat monthly plans that can be customized based on the client's specific needs.
Customer Reviews
IT Problem Solver is awesome! I have worked with them for nearly 20 years and they do a great job and are true IT problem solvers! They are great for large networking projects at the office, or small needs at home. They are very responsive and are able to solve the toughest problems quickly and are super professional and smart! They are very nice people and fun to work with. Even beyond computers, networking and hardware, I've worked with their staff in solving problems with cloud-based applications, and complex website programming on Drupal and more. They are also great at software development and website development, too. Highly recommended!!
Longevity in the industry directly correlates to the success that they've had staying on top of technology changes and shifts while keeping their customers satisfied. I cannot think of another one of their competitors who parallels their honesty, integrity, and ability. Their attention to detail, and courtesy when the inevitable happens, is something that sets them apart. They are sincerely the best in the business. Our company has entrusted them and I can't imagine doing my job without them.
IT Problem Solver is an absolutely incredible company. Their quality and attention to detail make their customers feel valued and secure. I highly recommend them for all your IT service needs.
Very competent and very friendly service – couldn't ask for more! They are always responsive to our needs and we continue to be happy with their performance after years of working with them. Highly recommend!