Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco Certified PartnerCompTIA Security+
Overview
Generation IX is a managed service provider located in Irvine, California, offering comprehensive IT solutions to local businesses. They specialize in services such as network management, cybersecurity, and cloud solutions, ensuring that clients can focus on their core operations without worrying about IT issues. With a commitment to reliability and customer satisfaction, Generation IX serves various industries, providing tailored support that enhances operational efficiency and security.
Services
- Managed endpoints
- Network monitoring
- Cloud migrations
- Help desk support
- Cybersecurity solutions
- Data backups
Review Summary
Clients frequently commend Generation IX for their responsiveness and reliability. Reviews highlight the team's effective communication and strong focus on security, making them a trusted partner for IT services.
Service Coverage Area
Generation IX serves the Irvine area and surrounding cities such as Tustin, Newport Beach, and Lake Forest. Major freeways include the I-5 and I-405, with local landmarks like the Irvine Spectrum Center.
Pricing Model
Generation IX employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does Generation IX provide in Irvine, California, and which industries do you specialize in locally?▶
Generation IX provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and education.
How fast is Generation IX average response time for tickets in Irvine, California, and do you offer after-hours support?▶
Generation IX typically has a rapid response time for support tickets, often addressing issues within a few hours. They also offer after-hours support to ensure continuous service.
Does Generation IX handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Generation IX is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulations.
What does onboarding with Generation IX look like for a new client, and how long does it take?▶
Onboarding with Generation IX involves an initial assessment of IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the client's requirements.
What tools and platforms does Generation IX support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Generation IX supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with Generation IX and is it per user, per device, or a flat monthly plan?▶
Generation IX utilizes a flat monthly pricing model with tiered options based on service levels, allowing businesses to choose a plan that fits their needs without per-user or per-device charges.
Customer Reviews
Generation IX is a top IT and cybersecurity provider. They can handle a variety of different business enviroments.