Industries Served
HealthcareFinanceRetailEducationManufacturing
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
BRITECITY is a managed service provider located in Irvine, California, specializing in IT services for local businesses. They offer a comprehensive range of solutions designed to enhance operational efficiency and security. With a focus on customer satisfaction, BRITECITY serves various industries, ensuring that clients receive tailored support that meets their unique needs.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend BRITECITY for their responsiveness and reliability. The team is noted for effective communication and a strong focus on security, ensuring peace of mind for businesses.
Service Coverage Area
BRITECITY serves the Irvine area and surrounding cities such as Tustin, Newport Beach, and Costa Mesa. Major freeways include the I-5 and I-405, with local landmarks like the Irvine Spectrum Center.
Pricing Model
BRITECITY typically employs a flat monthly pricing model with tiered options based on the services utilized. This structure allows businesses to choose a plan that best fits their needs.
FAQ
What services does BRITECITY provide in Irvine, California, and which industries do you specialize in locally?▶
BRITECITY provides a range of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in industries such as healthcare, finance, and retail.
How fast is BRITECITY average response time for tickets in Irvine, California, and do you offer after-hours support?▶
BRITECITY typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure client needs are met promptly.
Does BRITECITY handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, BRITECITY is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that sensitive data is protected.
What does onboarding with BRITECITY look like for a new client, and how long does it take?▶
Onboarding with BRITECITY involves an initial assessment, followed by the implementation of tailored IT solutions. This process typically takes 2-4 weeks, depending on the complexity of the client's needs.
What tools and platforms does BRITECITY support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
BRITECITY supports a variety of tools and platforms, including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with BRITECITY and is it per user, per device, or a flat monthly plan?▶
BRITECITY offers a flat monthly pricing model with tiered options based on the services selected, allowing clients to choose a plan that best fits their operational needs.
Customer Reviews
Ian was very helpful resolving my IT issue quickly! He also took the time to discuss possible resolutions to another issue I've been having which is not emergent. Ian took the time to listen to my issues and worked with me to help improve my computer productivity. We highly recommend BriteCity!
Sean and Scott were prompt, professional, and efficient. They resolved our issue quickly and had everything up and running in no time. Thank you, BriteCity, for the excellent service!
Communication and transparency are key to building trust and BRITECITY excels above all others. Their knowledge of all things technology and their wisdom in how to make it work best for our company has been a great benefit. They have saved us thousands of dollars from our previous ISP through their consolidated and structured approach and not "selling" us things we don't need. All of their technicians are quick to respond, thorough, knowledgeable, and friendly whenever we've needed them. Our business has benefitted greatly with BRITECITY.
Jose C. Solved my email problem, and also gave me good background information about the email account. It took a couple of tries, but he didn’t give up and it finally worked. A very pleasant experience overall.
Kyle was responsive and very helpful; after resolving the original issue, we encountered our help systems responding to each other in a loop, which kept creating new tickets in my help system. He addressed the issue on his end by (or maybe even before) I found a way to address the issue on my end. 26 tickets and 20 minutes later, we had resolved the infinite loop. If I hadn't been fortunate enough to find a solution on my end, it would have been massively worse if Kyle had not acted with urgency. And even after this was resolved, he followed up with me to make sure there were no more issues that hadn't been addressed. Excellent service!