Industries Served
HealthcareFinanceRetailEducationManufacturing
Managed Service Provider
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+VMware Certified Professional
Overview
GenCare is a managed service provider based in Glendale, California, offering comprehensive IT support and managed services to local businesses. They specialize in delivering reliable technology solutions that enhance operational efficiency and security. With a focus on small to medium-sized enterprises, GenCare provides tailored services that meet the unique needs of various industries, ensuring that clients can focus on their core business while leaving IT management to the experts.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Clients frequently commend GenCare for their responsiveness and reliability in managing IT services. The team is noted for their effective communication and commitment to security, making them a trusted partner for local businesses.
Service Coverage Area
GenCare serves the Glendale area and nearby cities such as Burbank, Pasadena, and La Crescenta. Major freeways include the 2 and 134, with local landmarks like the Glendale Galleria and Forest Lawn Memorial Park.
Pricing Model
GenCare typically employs a flat monthly pricing model with tiered options based on the services required. This allows businesses to budget effectively while receiving comprehensive IT support.
FAQ
What services does GenCare | Outsourced IT Support & Managed IT Services in Glendale provide in Glendale, California, and which industries do you specialize in locally?▶
GenCare offers a range of services including managed endpoints, network monitoring, cloud migrations, and cybersecurity. They specialize in industries such as healthcare, finance, retail, education, and manufacturing.
How fast is GenCare | Outsourced IT Support & Managed IT Services in Glendale average response time for tickets in Glendale, California, and do you offer after-hours support?▶
GenCare typically maintains a rapid response time for support tickets, often addressing issues within a few hours. They also provide after-hours support to ensure continuous service availability.
Does GenCare | Outsourced IT Support & Managed IT Services in Glendale handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, GenCare is equipped to handle cybersecurity measures and compliance requirements for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with GenCare | Outsourced IT Support & Managed IT Services in Glendale look like for a new client, and how long does it take?▶
Onboarding with GenCare involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes a few weeks, depending on the complexity of the services required.
What tools and platforms does GenCare | Outsourced IT Support & Managed IT Services in Glendale support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
GenCare supports a variety of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure data integrity and availability.
How does pricing work with GenCare | Outsourced IT Support & Managed IT Services in Glendale and is it per user, per device, or a flat monthly plan?▶
GenCare utilizes a flat monthly pricing model with tiered options based on services provided, allowing businesses to choose a plan that best fits their needs, whether per user or per device.
Customer Reviews
Received remote laptop help within about an hour. Excellent service, completely fixed my issues and laptop now runs like brand new!
The GenCare technician, Johnny Yoon, promptly addressed my ticket and responded shortly after I submitted my request. He took the time to thoroughly assess underlying issues that could have contributed to the problem. I truly appreciate the time and attention he dedicated to my service ticket, as well as his willingness to stay on the phone with me until the issue was fully resolved.
Dan Huyhn was very helpful. I need assistance installing a printer at one of our remote locations and he solved my problem in about 15 minutes, which made my day go much more smoothly. Thank you Dan!
Outstanding customer service and remarkable efficiency lead to exceptional experiences.
Johnny was very helpful in getting my issue resolved very quickly. Thank you for the great service!