Industries Served
HealthcareRetailFinanceManufacturingEducation
IT Services
Platforms and Tools Supported
Microsoft 365Google WorkspaceVMwareCiscoDatto
Certifications
Microsoft PartnerCisco CertifiedCompTIA Security+
Overview
Robot Shark is a managed service provider located in Gilroy, California, specializing in IT services for local businesses. They offer a range of solutions designed to enhance operational efficiency and security, catering to various industries including healthcare, retail, and finance. With a focus on reliability and customer support, Robot Shark aims to empower businesses by managing their IT infrastructure effectively.
Services
- managed endpoints
- network monitoring
- cloud migrations
- help desk
- cybersecurity
- backups
Review Summary
Common themes in reviews for Robot Shark include high responsiveness and reliability in service delivery. Clients appreciate the strong communication and commitment to security, making them a trusted partner for IT needs.
Service Coverage Area
Robot Shark serves the Gilroy area and nearby cities such as Morgan Hill, Hollister, and San Martin. Major freeways include Highway 101 and Highway 152, with local landmarks like Gilroy Gardens and the Gilroy Premium Outlets.
Pricing Model
Robot Shark typically employs a flat monthly pricing model with tiered options based on the services required. This structure allows businesses to choose a plan that best fits their needs.
FAQ
What services does Robot Shark provide in Gilroy, California, and which industries do you specialize in locally?▶
Robot Shark provides a variety of IT services including managed endpoints, network monitoring, and cybersecurity. They specialize in serving industries such as healthcare, retail, and finance.
How fast is Robot Shark average response time for tickets in Gilroy, California, and do you offer after-hours support?▶
Robot Shark typically has an average response time of under one hour for support tickets. They also offer after-hours support to ensure clients receive assistance when needed.
Does Robot Shark handle cybersecurity and compliance for HIPAA or PCI?▶
Yes, Robot Shark is equipped to handle cybersecurity and compliance needs for both HIPAA and PCI, ensuring that clients meet necessary regulatory standards.
What does onboarding with Robot Shark look like for a new client, and how long does it take?▶
Onboarding with Robot Shark involves an initial assessment of the client's IT needs, followed by the implementation of tailored solutions. The process typically takes 2-4 weeks, depending on the complexity of the requirements.
What tools and platforms does Robot Shark support such as Microsoft 365, Google Workspace, backups, and disaster recovery?▶
Robot Shark supports a range of tools and platforms including Microsoft 365, Google Workspace, and various backup and disaster recovery solutions to ensure business continuity.
How does pricing work with Robot Shark and is it per user, per device, or a flat monthly plan?▶
Robot Shark generally offers a flat monthly pricing model with tiered options based on the services selected, allowing businesses to choose a plan that suits their needs.
Customer Reviews